Chapter 9. Exploring role expectations of healthcare interpreters in New Zealand

Crezee, Ineke H.M.; Jülich, Shirley

doi:10.1075/btl.151.09cre

Cited by 6 publications

(3 citation statements)

References 20 publications

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“…The participants' experiences also underscored problems in the way that public service providers construe and approach the communicative needs of refugees and other migrant groups, as previously identified in the literature (see Crezee et al, 2011Crezee et al, , 2020 Examples of service providers directing their messages to the interpreters and asking them to relay the information almost as "communication brokers" contravene express best practice guidelines for professionals working with interpreters (e.g., Waitemata District Health Board eCALD ® Services, 2020). Therefore, the findings from this study confirm an inconsistency between government and scholarly recommendations for effective interpreter-mediated communication, on one hand, and actual interpreter-mediated encounters on the other.…”

Section: "[The Interpreter] Is Essential To Me"mentioning

confidence: 84%

Availability and acceptability of interpreting services for refugees as a question of trauma-informed care

Campanella

2023

Interpreting and Society

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Refugee-background communities have been a significant part of Aotearoa New Zealand’s multicultural population for decades. Despite the documented relevance of communication for newly arrived refugees, local reports over the years have found significant gaps in effective communication between culturally and linguistically diverse (CALD) populations and public service providers. This article presents findings from a study exploring interpreting in refugee contexts (IRCs) in Aotearoa New Zealand, along with the applicability and suitability of trauma-informed interpreting as a positive approach to interpreting services. Relying on interviews with refugee-background clients, the research outlined below suggests that language barriers and negative experiences when using language assistance services are often (re)settlement stressors for this population. The study further found challenges related to interpreter availability and acceptability for refugees, which were linked to client dissatisfaction and potential (re)traumatisation. The detailed discussion of findings leads to a call to embed trauma-informed principles in good practice guidelines for all professionals, including interpreters, working with potentially traumatised clients. To that end, it is imperative that interpreter education programmes provide trauma-informed training and that public service authorities ensure the use of qualified language professionals.

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Section: "[The Interpreter] Is Essential To Me"mentioning

confidence: 84%

Availability and acceptability of interpreting services for refugees as a question of trauma-informed care

Campanella

2023

Interpreting and Society

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“…Interpreting services are those where a professional interpreter converts spoken words from one language to another simultaneously (Wadensjo, 2014). These services are often used in various contexts where language problems might exist and where there are financial resources to do so, such as in courts, international business meetings, and hospitals (Angelelli, 2008;Crezee and Jülich, 2020). These services are usually expensive and, in many contexts, where these services are used, there are rules or guidelines to manage their use effectively.…”

Section: Interpreter Servicesmentioning

confidence: 99%

Communication Tools for Reducing Language Barriers Between Primary School Teachers and Immigrant Parents: A Case Study in Turkiye from Teachers’ Perspectives

Berktas,

Lam

2023

Blucher Design Proceedings

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Previous studies found that Syrian immigrant parents and Turkish primary school teachers struggle to maintain effective communication due to language barriers. This situation has negatively affected Syrian students and the cohesion within the local community. This paper discusses primary school teachers' viewpoints and examines existing solutions that might help reduce these barriers. Interviews and card-sorting activities designed based on Human-Centred Design principles were carried out with nine Turkish primary school teachers. The results suggested the current communication has been one-way (from teachers to parents). There is a need to make it two ways and help both parties develop better understanding of each other. Hence, the researcher would like proposes that school management team should bring parents to school more often through appropriate social events. Besides this, parent-teacher communication needs to be supported by an interpreter and WhatsApp. Further investigation will be carried out with parents to gain their points of view.

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“…They translate between two languages and mediate cultural codes [ 1 ], thus often embodying the role of a language and cultural mediator between practitioner and client. Generally, interpreters are required to follow principles such as confidentiality, impartiality, and accuracy [ 2 , 3 ]. In many contexts, however, the role of the interpreter is not clearly defined, which leads to confusion regarding the roles of the triad members.…”

Section: Introductionmentioning

confidence: 99%

Development and Validation of a Questionnaire to Assess Role Conflicts Among Interpreters Working With Refugee Clients: The Role Conflicts Questionnaire

Geiling,

Nohr,

Meyer

et al. 2023

Int J Public Health

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Objectives: The aim of this study was to develop and validate a questionnaire to assess interpreters’ role conflicts and the challenging aspects within the triad of practitioner, interpreter and refugee client.Methods: A questionnaire was developed based on previous literature. Its factor structure and construct validity were assessed in an online survey of 164 interpreters working with refugee clients. Psychological distress (BSI-18), work-related exhaustion (CBI), and secondary traumatic stress (ProQOL) were measured to test the questionnaire’s convergent validity.Results: Exploratory structural equation modeling for categorical variables resulted in 23 items across four subscales. The scores of all subscales had good or excellent reliability (ω = 0.81 to ω = 0.93) and correlation analyses indicated convergent validity.Conclusion: The final questionnaire (RoCo) showed four clearly interpretable subscales and may help to identify emotional distress due to role conflicts among interpreters. Future studies should validate the questionnaire in different samples.

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Chapter 9. Exploring role expectations of healthcare interpreters in New Zealand

Cited by 6 publications

References 20 publications

Availability and acceptability of interpreting services for refugees as a question of trauma-informed care

Availability and acceptability of interpreting services for refugees as a question of trauma-informed care

Communication Tools for Reducing Language Barriers Between Primary School Teachers and Immigrant Parents: A Case Study in Turkiye from Teachers’ Perspectives

Development and Validation of a Questionnaire to Assess Role Conflicts Among Interpreters Working With Refugee Clients: The Role Conflicts Questionnaire

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