Chapter 5. Why Are We Still Using Facebook? The Platform Paradox in Collaborative Community Initiatives

Rossitto, Chiara; Lampinen, Airi; Light, Ann; Diogo, Vera; Bernát, Anikó; Travlou, Penny

doi:10.1561/9781680838411.ch5

Cited by 3 publications

(2 citation statements)

References 8 publications

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“…There is no direct translation between commodifying engagement with or between local people and a tendency to irrelevance and bad feeling, but in other "community pages" local facilitators work hard to make inclusive and pleasant environments for everyone (e.g. Rossitto et al, 2021). We might see this as the equivalent of working out the right ground rules for the use of a community hall and then bringing in and continuing to water some plants to keep it a welcoming space.…”

Section: Fostering and Protecting Relational Assetsmentioning

confidence: 99%

Amplifying the politics in Service Design

Akama,

Light,

Agid

2023

Linköping Electronic Conference Proceedings

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Witnessing the speed of growth and reach in demand for service design (SD) confronts us to ask what neoliberal forces are behind this acceleration? Are services, systems and structures really improving at this velocity, and what are we eroding and ignoring in turn? Pausing to ask about the direction and effect of change is critical to recognising SD’s implication in the status quo. This paper presents a methodology of noticing precedents that are quotidian and dystopian to show how dominant logics of SD are commodifying social practices of relating and organising. By slowing down to attend, listen and reflect, our approaches reveal existing rituals, values, nuances and commitments that teach us what an apolitical SD fails to see. We contribute a methodology for amplifying the political in SD, arguing for an ethical path of resistance and reorientation to support ethical, transformative, self-determined practices of design, education and research.

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Section: Fostering and Protecting Relational Assetsmentioning

confidence: 99%

Amplifying the politics in Service Design

Akama,

Light,

Agid

2023

Linköping Electronic Conference Proceedings

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“…Plenty of recent contributions have illustrated the multiple tensions arising when collectives appropriate and negotiate technologies, e.g. the struggles of running a community on freely available services and applications [20,83], the mismatch between caring aspects of a community and appropriated technologies [82], the implications of commitment to mono-technologies/platforms/monoliths [21] etc. We see a potential in employing the framing of collective artifact ecologies as a critical lens into understanding these tensions from a collective perspective.…”

Section: Thinking Critically and Constructively With Collective Artif...mentioning

confidence: 99%

Collectives and Their Artifact Ecologies

Korsgaard

Lyle²,

Saad-Sulonen

et al. 2022

Proc. ACM Hum.-Comput. Interact.

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Computing today happens across multiple devices, applications, users, organizational units, and in the rest of the world outside. Groups and communities come together for different reasons and operate within contexts that may differ from dominant modes of production and consumption. With a foundation in activity theoretical HCI, we develop the concept of collective artifact ecologies. This concept enables us to identify struggles of collective use of computational devices today, delimiting collective artifact ecologies in order to study and explain how they develop and overlap. Through an analysis of three empirical cases, we illustrate the notion of collectives and how they face challenges in establishing, maintaining and negotiating their artifact ecologies. This paper, therefore, contributes a theoretical foundation for analyzing groups and communities as collectives, with a particular emphasis on the multiple tools and artifacts they use. To serve as a starting point for further engagement with these concepts, we provide guiding questions to support the understanding of collective artifact ecologies.

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Learning from Other Communities: Organising Collective Action in a Grassroots Food-sharing Initiative

Berns

Rossitto

Tholander

2023

Comput Supported Coop Work

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This paper illustrates the work of creating, infrastructuring, and organising a food-sharing community from the ground up. Drawing on Participatory Action Research (PAR) and a three-year engagement with FoodSharing Stockholm, the paper shows how the processes of starting up a grassroots initiative are shaped by participants’ direct experience and knowledge of similar initiatives. The analysis draws attention to: (1) how central activities such as recruiting volunteers, choosing digital tools, and establishing partnerships with food donors are conceived and organised, (2) the concrete challenges of sharing surplus food, such as adopting a distribution model, and negotiating fairness, and (3) how governance and decision-making models are adopted and (re)negotiated over time. The paper introduces the term Collective histories of organising to capture the impact that learning from previous experiences can have on communities’ efforts to set up and run; and re-orient design visions towards the consideration and adoption of existing sociotechnical practices, rather than always aiming at novel digital explorations. We outline three emerging dimensions that can characterise “Collective histories of organising” as a concept, (1) configuring capacities, (2) configuring sociotechnical practices, and (3) configuring participation. The paper contributes practical sensitivities to build, sustain, and infrastructure surplus food-sharing initiatives, where these three dimensions are discussed as central concerns designers and other food-sharing communities could learn from.

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Chapter 5. Why Are We Still Using Facebook? The Platform Paradox in Collaborative Community Initiatives

Cited by 3 publications

References 8 publications

Amplifying the politics in Service Design

Amplifying the politics in Service Design

Collectives and Their Artifact Ecologies

Learning from Other Communities: Organising Collective Action in a Grassroots Food-sharing Initiative

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