Chapter 3 Ethnographic workplace studies and CSCW

Jordan, Brigitte

doi:10.1016/s0923-8433(96)80005-0

Cited by 58 publications

(16 citation statements)

References 9 publications

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“…Patton, 1990), and studies of different documents, records and other tools (Jordan, 1996). The data analysis was done by transcribing interviews, by drawing different rich pictures of the flow of documents within the hospital and by writing detailed scenarios describing the current work practice.…”

Section: Methodsmentioning

confidence: 99%

Temporal Coordination –On Time and Coordination of CollaborativeActivities at a Surgical Department

Bardram

2000

Computer Supported Cooperative Work (CSCW)

162

117

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Abstract. An activity is inseparably bound up with time, and interdependent cooperative activities thus need to be coordinated in time. The nature of time is therefore an ever-present issue in the design of computer systems supporting coordination. Based on Activity Theory this paper defines the concept of Temporal Coordination. Then, based on in-depth studies of the socio-temporal aspects of coordinating cooperative work at hospitals, the paper explores this notion of temporal coordination. This analysis identifies some of the highly intertwined temporal problems, constraints, interests, and conflicts, which arise when work subject to temporal limits is to be coordinated. The paper then introduces the PATIENT SCHEDULER, which is a prototype designed during this project to illustrate how aspects of temporal coordination can be supported by computer technology.

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Section: Methodsmentioning

confidence: 99%

Temporal Coordination –On Time and Coordination of CollaborativeActivities at a Surgical Department

Bardram

2000

Computer Supported Cooperative Work (CSCW)

162

117

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“…The second part was based on the adapted rapid ethnographic method [12], which has been further developed in the context of the MATURE project [4]. Ethnographically informed methods are becoming increasingly popular in designbased research approaches, and their key characteristic is active participation in social settings to understand why things happen [8,11]. In contrast to field observation which describes what happens, ethnography focuses also on the why and how things happen.…”

Section: Methodsmentioning

confidence: 99%

From Stress Awareness to Coping Strategies of Medical Staff: Supporting Reflection on Physiological Data

Müller

Rivera-Pelayo

Kunzmann

et al. 2011

Lecture Notes in Computer Science

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Abstract. Nurses and physicians on a stroke unit constantly face pressure and emotional stress. Physiological sensors can create awareness of one's own stress and persuade medical staff to reflect on their own behavior and coping strategies. In this study, eight nurses and physicians of a stroke unit were equipped with a wearable electrocardiography (ECG) and acceleration sensor during their everyday work in order to (a) make them aware of stress and (b) support the re-calling of experiences to identify stressors. In an interview one week later, the participants were asked to recollect stress related events through the examination of the sensor data. Although high activity levels diminished the expressiveness of the data, physicians and nurses could recall stressful events and were interested in their physiological signals. However, existing coping strategies turned out as barriers to the adoption of new tools. Future persuasive applications should focus on integration with existing coping strategies to scaffold the reflection process.

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“…Ethnographic studies of the ways in which space shapes social interaction have to be carried out. Here we think that work practice research (Blomberg et al, 1993;Jordan, 1995) offers both, a rich vocabulary and observational material, for talking about use as the assemblage of context and interactional contingencies into practice. One of the few ethnogaphic studies doing an in-depth investigation of space is Goodwin's (1995) analysis of cooperative work on a research vessel, where two different communities of practice and several scientific disciplines co-exist within a very small space.…”

Section: Conceptsmentioning

confidence: 99%

“…It also carries a particular notion of professional community. The enclosed diagnosis and reporting space in the center expresses the idea of radiologists forming a community of practice (Jordan, 1995) in need of close and continuous contact with each other in order to be able to deploy and develop their professional expertise.…”

Section: The Physical Layermentioning

confidence: 99%

Work Practices Surrounding PACS: The Politics of Space in Hospitals

Tellioğlu

Wagner

2001

Computer Supported Cooperative Work (CSCW)

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Abstract. This paper uses a case study of collaborative work practices within the radiology department of a hospital, for examining the usefulness of spatial approaches to collaboration. It takes a socio-political perspective on understanding the shaping effects of spatial arrangements on work practices, and seeks to identify some of the key CSCW issues that can be addressed in spatial terms. We analyse the spatial settings or layers (physical, digital and auditory) within which work takes place, and the qualities of connections between them, examining in how far they support (professional) boundaries or help maintain a sense of context. Guiding themes are the relationships between space and the visibility of work, and how to accommodate social world needs through spatial arrangements.

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Chapter 3 Ethnographic workplace studies and CSCW

Cited by 58 publications

References 9 publications

Temporal Coordination –On Time and Coordination of CollaborativeActivities at a Surgical Department

Temporal Coordination –On Time and Coordination of CollaborativeActivities at a Surgical Department

From Stress Awareness to Coping Strategies of Medical Staff: Supporting Reflection on Physiological Data

Work Practices Surrounding PACS: The Politics of Space in Hospitals

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