Channel Expansion Theory and the Experiential Nature of Media Richness Perceptions.

Carlson, John R.; Zmud, Robert W.

doi:10.2307/257090

Cited by 880 publications

(625 citation statements)

References 32 publications

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“…As elaborated above, the main argument of channel expansion model is that individuals' positive experiences with using a specific medium is related to his/her positive attitudes toward the medium, finally leading the person to continue using the medium [8]. This explains the link between potential predictors and the two perceptual dimensions of TAM.…”

Section: Hypotheses Buildingmentioning

confidence: 94%

“…Previous studies have focused on the motivational processes of choosing particular media and have proposed various theories. Particularly, criticizing the limitations of media richness theory, Carson and Zmud proposed the channel expansion theory [8]. According to this theory, media richness is determined by individuals' experiences with using a certain type of medium.…”

Section: Channel Expansion Theorymentioning

confidence: 99%

“…According to this theory, media richness is determined by individuals' experiences with using a certain type of medium. Thus, the more positive one's experience with a medium, the more positive one's attitudes toward it will be [8].…”

Section: Channel Expansion Theorymentioning

confidence: 99%

See 2 more Smart Citations

Factors of Leading the Adoption of Diet/Exercise Apps on Smartphones: Application of Channel Expansion Theory

Cho¹

2015

Journal of Internet Computing and Services

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This study paid attention to the notable increase of the use of diet/exercise apps on smartphones. Based on channel expansion theory and technology acceptance model (TAM), this study investigated how three predictors-Internet information use efficacy, Internet information credibility, smartphone use efficacy-affected one's attitude toward and intention to use diet/exercise apps. Results from a path analysis indicated that Internet information use efficacy and smartphone use efficacy positively predict the perceived ease of use of diet/exercise apps. Internet information credibility positively predicts the perceived usefulness of such apps. Moreover, there were gender differences in the effects of both Internet information use efficacy and Internet information credibility on the perceived usefulness of diet/exercise apps.

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Section: Hypotheses Buildingmentioning

confidence: 94%

Section: Channel Expansion Theorymentioning

confidence: 99%

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Factors of Leading the Adoption of Diet/Exercise Apps on Smartphones: Application of Channel Expansion Theory

Cho¹

2015

Journal of Internet Computing and Services

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“…This study concentrates on elaborating on factors that serve as causal drivers of digital channel choices. The 2011 San Francisco dataset is used to test three hypotheses derived from the channel expansion theory which argues that the factors of online public service use behavior; the perception of 311 information richness; and learning about 311 via friends, colleagues, or a community group are significant in affecting individual technology channel choices [16][17][18].…”

Section: Introductionmentioning

confidence: 99%

Citizen Relationship Management System Users’ Contact Channel Choices: Digital Approach or Call Approach?

2017

Information

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Many municipal governments adopted 311 decades ago and have advocated access equality in citizens' use of 311. However, the role of citizens in the development and usage of 311 remains limited. Channel choices have been discussed in various types of governmental information and communication technologies (ICTs), especially when the innovative technology has just been adopted. Much has supported the idea that 311 is viewed as a method of digital civic engagement that many municipal governments adopt to maintain citizen relationship management and the capacity for government service delivery. However, we are still unclear about how citizens use it. This study applies the theory of channel expansion to examine how San Francisco residents use the 311 system, and how citizens' technology experiences impact their 311 digital contact channel choices rather than the 311 hotline contact channel choice. In addition, we discuss major issues in citizens' 311 contact choices, so that 311 municipal governments may draw lessons from the San Francisco experience.

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“…However, later work suggested that since meaningful interactions often take place using multiple modes and mediums, the compilation of cues in many modes may lead to better detection of deception (Giordano & Tilley, 2006;Giordano et al, 2008;Cooper & Kahai, 2003). However, an alternate theory suggests that the oversaturation of an interaction many modes can serve to distract interlocutors from a reliable indicator of deception; in the words of George and Marett (2008): With more experience interacting in a particular medium, users may be better able to detect deception because they have a large body of experience with similar cases and know which warning signs to look for (Carlson & Zmud, 1999). In summary, while a deceiver may be able to portray an inauthentic identity in a computer-mediated context with more ease because of the different sets of cues available, the experienced members of a community may be able to better detect deception because they have developed strategies for doing so.…”

Section: Deception In World Of Warcraftmentioning

confidence: 99%

Detection of Deception in a Virtual World

Collister

2013

LESLI

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This work explores the role of multimodal cues in detection of deception in a virtual world, an online community of World of Warcraft players. Case studies from a five-year ethnography are presented in three categories: small-scale deception in text, deception by avoidance, and large-scale deception in game-external modes. Each case study is analyzed in terms of how the affordances of the medium enabled or hampered deception as well as how the members of the community ultimately detected the deception. The ramifications of deception on the community are discussed, as well as the need for researchers to have a deep community knowledge when attempting to understand the role of deception in a complex society. Finally, recommendations are given for assessment of behavior in virtual worlds and the unique considerations that investigators must give to the rules and procedures of online communities.

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Channel Expansion Theory and the Experiential Nature of Media Richness Perceptions.

Cited by 880 publications

References 32 publications

Factors of Leading the Adoption of Diet/Exercise Apps on Smartphones: Application of Channel Expansion Theory

Factors of Leading the Adoption of Diet/Exercise Apps on Smartphones: Application of Channel Expansion Theory

Citizen Relationship Management System Users’ Contact Channel Choices: Digital Approach or Call Approach?

Detection of Deception in a Virtual World

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