2021
DOI: 10.2478/ppsr-2021-0012
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Changing the Story: An Alternative Approach to System Change in Public Service Innovation

Abstract: Storytelling is a powerful instrument for system change. Telling stories of lived experience, listening to them, and sharing them contributes to a culture of trust based on dignity, mutual respect and shared values. In this paper we draw attention to public service innovation and co-creation with the people the service is meant for. In the past years, public service innovation was result-and output driven, targeting technological and managerial innovation. Stories of service users revealed the unintended negat… Show more

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Cited by 4 publications
(3 citation statements)
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“…Community reporting employs a bottom-up approach and non-directed conversations with citizens (Geelhoed et al, 2021). In both Voicitys and Kieztraum, reporting of place perception reflected the viewpoints of different segments of the local society.…”
Section: The Wedding Case Study: Community Reporting and Mappingmentioning
confidence: 99%
“…Community reporting employs a bottom-up approach and non-directed conversations with citizens (Geelhoed et al, 2021). In both Voicitys and Kieztraum, reporting of place perception reflected the viewpoints of different segments of the local society.…”
Section: The Wedding Case Study: Community Reporting and Mappingmentioning
confidence: 99%
“…Community Reporting is an approach to digital storytelling rooted in lived experience, and is aligned in many ways to the arenas of social justice and asset-based community development. Originating in 2007, Community Reporting has been developed by People's Voice Media as a mixed methodological approach for enhancing citizen participation in research, policy making, service development and decision-making processes (Trowbridge and Willoughby, 2020;Geelhoed et al, 2021). As depicted in Figure 7.1, Community Reporting has three distinct componentsstory gathering, story curation and story mobilisation -based around the Cynefin decision-making framework for complex environments (Snowden and Boone, 2007).…”
Section: Storytelling With a Social Agendamentioning
confidence: 99%
“…“The theory of teaching reflects the importance that today's society places on developing people who can speak, write, and translate rather than listen and read. The development of speaking, writing, and translating skills requires in-depth “thinking.” Writing is an advanced mode of language output and language use that reveals a person's thinking and requires students to have strong critical thinking skills [ 17 ]. Nowadays, the “text-centered” and “teacher-centered” teaching mode of high school English emphasizes input but not output, which leads teachers to focus on grammar, vocabulary, sentence structure, and essay templates in writing teaching.…”
Section: A Model For Teaching New Media In English Classrooms Based O...mentioning
confidence: 99%