“…15 The members of the multidisciplinary team were engaged, and the team exhibited many of the characteristics that have been associated with great team performance, such as the capacity of the members to talk and listen in equal measure, engagement in energetic conversation with the team leader and with one another, continuing conversation after the formal meetings and exploring for new options and new measures outside the team, and bringing back to the multidisciplinary team potentially useful information that could be implemented. 16 Second, multimodal strategies were used, 3,[9][10][11][12][13] including increasing the number of dispensers and changing dispenser placement to increase accessibility, using covert observers to measure compliance, making providers accountable by asking the chief medical officer and chief nursing officer to send a letter to HCWs who were noncompliant, and making it clear to HCWs that by being noncomplaint they were putting the life of the patients in danger. The noncompliant HCWs had to review a slide presentation about HH and needed confirmation by the chair of the department that the review was completed.…”