Changing Information Management in Product-Service System PLM: Customer-Oriented Strategy

Abstract

Increasing competition and appearance of new information and communication technologies makes companies to introduce new production and marketing models. The paper shares the experiences of improving PLM information management at an automation equipment manufacturer caused by implementation of product-service systems and their customer-driven configuration. Though the research results are based on the analysis of one company, the presented work can give significant input to achieve benefits for component manufacturers that tend to become system vendors in general.

Free Text Customer Requests Analysis: Information Extraction Based on Fuzzy String Comparison

“…Today, product lifecycle management (PLM) automation is devoted a significant attention [1][2][3][4]. In previous publications we considered intelligent IT support for the entire PLM cycle [5] and the PLM stage of marketing [6,7]. One of the possible results of this process is "Digital Customer Journey" [8] standing for complete IT support of the customer at all PLM stages from finding the supplier through product configuration and sales to product usage and disposal (fig.…”

Multi-aspect Ontology for Semantic Interoperability in PLM: Analysis of Possible Notations

“…The paper develops the earlier presented work [1,2] based on a long-time collaboration with automation equipment producer Festo AG & Co KG. This is a worldwide provider of automation technology for factory and process automation with a wide assortments of products (more than 40 000 products of approximately 700 types, with various configuration possibilities) ranging from simple products to complex systems (fig.…”