Changed Roles and Strategies of Professionals in the (co)Production of Public Services

Gestel, Nicolette van; Kuiper, Marlot; Hendrikx, Wiljan

doi:10.3390/admsci9030059

Cited by 24 publications

(25 citation statements)

References 39 publications

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“…This study demonstrates that professionals and people experiencing homelessness are not passive victims, executors or objects of intervention, but rather subjects of their own lives and practices, with real and concrete power to act on their situations (Colombo, 2015;MacDonald & Roebuck, 2018;Panter-Brick, 2002;van Gestel et al, 2019). Our reflection leads us to consider the dialogical tensions between empowerment and powerlessness, stigma, and structure and agency, and how they can produce unintended consequences that must be taken into consideration when considering the complexities of practice and lived realities of homelessness.…”

Section: Discussionmentioning

confidence: 86%

“…However, professionals also revealed "silent practices" or side-stepping in order to better meet service users' needs. Hybridizing strategies, developing coping strategies to deal with tensions between different reform (NPM) ideas and principles have been explored as a way for professionals to mediate these different pressures (van Gestel et al, 2019), and evidence of resistance was very much present. Despite the very real neoliberal pressures in practice contexts, some researchers have claimed that "informal processes continue to play a critical role in shaping decisions and actions in relationship-dominated professions" and that this remains substantially underexplored (Broadhurst et al, 2010(Broadhurst et al, : 1046.…”

Section: Discussionmentioning

confidence: 99%

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Navigating and Negotiating Health and Social Services in the Context of Homelessness: Resistance and Resilience

Côté¹

2021

IJOH

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In this article, we draw upon a case study exploring social inequality and homelessness in homeless-oriented services in a large health and social services centre in Montreal, Quebec, Canada. We take up professionals’ (working in homelessness services) and service users’ (people experiencing homelessness) (N=12) perspectives exploring slippery notions of empowerment/disempowerment using a stigma, resistance, and resilience lens. We mobilize the concepts of navigation and negotiation to better understand participants’ experiences of stigma and the dialogical tensions in empowerment/disempowerment constructs moving beyond simple worker/service user dichotomies of powerful/powerlessness. We explore the more nuanced ways professionals and people who experience homelessness (often described in passive terms) understand these tensions and the dynamics at play within professional relationships, systems, and structural constraints. We unpack professionals’ “silent practices” in their effort to “empower” service users and resist institutional forged by neoliberal pressures. We make the case that systemic and structural constraints manifested in institutional practices push people experiencing homelessness to adopt strategies of resilience.

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Section: Discussionmentioning

confidence: 86%

Section: Discussionmentioning

confidence: 99%

Navigating and Negotiating Health and Social Services in the Context of Homelessness: Resistance and Resilience

Côté¹

2021

IJOH

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“…al. [50] writes that currently "NPM and NPG models are simultaneously at play" and their distinction and characterisations do not "necessarily imply that one has replaced another". Some scholars argue that what has actually occurred in practice is a shift toward network models while retaining old NPM principles [51,52].…”

Section: Governance Paradigms and Internal Relationsmentioning

confidence: 99%

Regional Cooperation in Waste Management: Examining Australia’s Experience with Inter-municipal Cooperative Partnerships

Tobin

Zaman

2022

Sustainability

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Effective governance and inter-organisational cooperation is key to progressing Australia’s journey toward the circular economy. At the local governance level, inter-municipal cooperative partnerships in waste management (‘IMC-WM’ partnerships) are a widespread phenomenon throughout Australia, and the world. This paper aims to analyse waste management in Australia through a governance perspective and inaugurate the scholarship on understanding the complex interactions between actors and institutions designed for regional cooperation. To this end, we explore the partnerships’ institutional characteristics, joint activity outputs and the internal relations observed between participants. Data were collected through a nationwide census survey of Australia’s IMC–WM partnerships and a short online questionnaire to the municipal policy actors (councillors, executives and council officers) who participate in them. The investigation observes that a diversity of innovative institutional responses has emerged in Australia. However, within these partnerships, a culture of competitiveness antithetical to sustainability is also detected. Despite competitive behaviours, the partnerships perform very well in cultivating goodwill, trust, reciprocity and other social capital values among their participants—as well as a strong appreciation of the complexity of municipal solid waste (MSW) policy and the virtues of regional cooperation. This dissonance in attitudes and engagement dynamics, it is suggested, can be explained by considering the cultural-cognitive influence of broader neoliberalist paradigms. As the first scholarly investigation into Australia’s experience with regional cooperation in waste management, this research reveals the macro-level structures and ascendent micro-institutional dynamics shaping the phenomenon.

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“…Thus, the category of "public service" has become widely used in domestic administrative science. The need to rethink the role of public authority ensured the emergence of new social roles for citizens, enhancing their jurisprudence and shaping their legal culture, on the one hand (Gestel, Kuiper, Hendrikx, 2019), and, on the other hand, the need for well-being for people (Torres, Barreto, Maggia, Gibaja, 2019).…”

Section: Volmentioning

confidence: 99%

Subjects of Public Administration: Reforming the Concept in Ukraine

Holovko¹,

Levchenko²,

Dubinskiy³

2020

BJES

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The article is devoted to the identification of subjects, which, under the conditions of administrative and legal reform and changes of the guidelines in the relations between the state and the citizen, carry out public administration. Emphasis is placed on the sphere of relations that cover the essence of public administration. It is proved that the effectiveness of administrative law through the lens of governance is doubtful and does not fully meet the requirements of the development of public relations. Therefore, it is necessary to return to the educational ideas of the functioning of the state and its interaction with citizens, which has a manifestation in public, not state; in administration, not government. The authors substantiate that public administration is the activity of public authorities, which manifests itself in a concerted influence on specific public relations by means of specific methods, tools, forms and aims to secure public interests. The relation between the concepts of "subject of public administration" and "public management" is investigated. The proposals of the leading Ukrainian administrative scientists regarding the essence of the category of "public management" are analyzed and the reasons for the dualism of approaches to its definition in the Ukrainian administrative and legal doctrine are revealed. In addition, the subjects of public administration are classified according to their competence, scope, functions, and objectives of public administration. The subject of the research is the subjects of public administration and their functions in administrative law. The purpose is a study of the institutional constituent of public administration and defining changes experienced by governing entities as a result of reformatting the concept of relations between the state and society in Ukraine. Methodological basis of the research is a set of methods and techniques of scientific knowledge. The methodological construction is based on a systemic analysis that determined its directions. The systemic approach in some issues was supplemented by the axiological (ideological) approach. Empirical methods such as observation, description, comparison, inductive generalization were used to identify tendencies of reforming the system of subjects of administrative law of Ukraine. Logical-semantic method was used for formulation and in-depth study of the conceptual apparatus. The dialectical method of cognition made it possible to investigate the problems associated with the definition of the concept of "public administration". The application of methods of modeling, analysis, synthesis, generalization and analogy made it possible to formulate the conclusions of the study. Conclusions of the research correlate with the delineation of the institutional component of public administration in Ukraine. The authors have made qualitative and quantitative changes concerning the updating of the subjects of administrative law. At the same time, in the conditions of development of Ukraine as a democratic and rule-of-law state, all reform initiatives should be systematic and consistent with each other, therefore, during the study, the features that characterize the subject of public administration are highlighted. The scientific and analytical monitoring of the state of the introduced changes and the consequences of the implemented administrative reform measures for the classification of the subjects of public administration was carried out. Practical implications. The results of the research will help to understand the basic aspects of the content of public administration better and can be used in the research field in order to further study the issue of transformational changes that governing subjects under the background of actualization of trends of democratization and humanization of administrative processes.

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Changed Roles and Strategies of Professionals in the (co)Production of Public Services

Cited by 24 publications

References 39 publications

Navigating and Negotiating Health and Social Services in the Context of Homelessness: Resistance and Resilience

Navigating and Negotiating Health and Social Services in the Context of Homelessness: Resistance and Resilience

Regional Cooperation in Waste Management: Examining Australia’s Experience with Inter-municipal Cooperative Partnerships

Subjects of Public Administration: Reforming the Concept in Ukraine

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