Change processes and its impact on individuals: perception of ERP users in India

Effective Strategies to Overcome Challenges in ERP Projects: Perspectives from a Canadian Exploratory Study

“…The implication of the finding addresses change management; the current study supports the study of Poti et al (2010), which indicated the significance of implementing change as well as guiding people through the change management process. The change management strategy, which uses an integrated framework of knowledge formulation, strategy implementation, and status evaluation, can be also used to overcome resistance to change during implementation (Aladwani, 2001).…”

“…Six key themes on strategies and four themes on mitigating actions were unpacked from interview responses based on high frequency counts. References were found in the literature for key strategies that include change management (Finney & Corbett, 2007;Hasibuan & Dantes, 2012;Jayaraman & Bhatti, 2008;Poti et al, 2010;Somers & Nelson, 2001), risk management (Jayaraman & Bhatti, 2008), hands-on training (Somers & Nelson, 2001), clear communications (Holland & Light, 1999;Nah et al, 2001;Jayaraman & Bhatti, 2008), and having the right people for support and guidance from experts (Parr & Shanks, 2000;Tsai et al, 2010).…”

“…Six key themes on strategies and four themes on mitigating actions were unpacked from interview responses based on high frequency counts. Among the key strategies named, references were found in the literature for risk management (Jayaraman & Bhatti, 2008), change management (Finney & Corbett, 2007;Hasibuan & Dantes, 2012;Jayaraman & Bhatti, 2008;Poti, Bhattacharyya, & Kamalanabhan, 2010;Somers & Nelson, 2001), hands-on training (Somers & Nelson, 2001), clear communications (Holland & Light, 1999;Nah, Lau, & Kuang 2001;Jayaraman & Bhatti, 2008), and having the right people for support and guidance from experts (Parr & Shanks, 2000;Tsai, Shaw, Fan, Liu, Lee, & Chen, 2010). Having the right people for support and guidance from experts Parr & Shanks, 2000;Tsai et al, 2010Change management Somers & Nelson, 2001Finney & Corbett, 2007;Jayaraman & Bhatti, 2008;Poti et al, 2010Clear communications Holland & Light, 1999Nah et al, 2001;Jayaraman andBhatti, 2008 Hands-on training Somers &Nelson, 2001 Lots of testing Doom, Milis, Poelmans, & Bloemen 2010;Finney & Corbett, 2007;Nah et al, 2001Risk management Jayaraman & Bhatti, 2008Salmeron & Lopez, 2012 Manual interventions -Reduce stress of people by recognition, time offs -Making personal calls to customers -Blocking wrong customer accounts -…”

Critical Challenges in Enterprise Resource Planning (ERP) Implementation

“…The third implication of the study is that, although theories other than complexity theory were not part of the study's theoretical framework, the study findings specifically considering the critical challenges of people's resistance to change, lack of business buy-in from stakeholders, and interface issues suggest that there may be implications to the theories of system and change management (Buckle Henning & Chen, 2012;Kotter, 2012;Lucas, 2005;Malek & Yazdanifard, 2012;Poti, Bhattacharyya, & Kamalanabhan, 2010;Tambovcevs & Merkuryev, 2009).…”

Complexity Theory: Insights from a Canadian ERP Project Implementation

“…Research showed a great number of challenges that emerged from the participant responses (Appendix A); however, based on highest frequency counts, the 12 top challenges are explored and highlighted (Table 2). All the top 12 challenges showed elements of project complexity in the ERP implementation at the case organization (Crawford et al, 2005;Doom et al, 2010;Finney & Corbett, 2007;Kemp & Low, 2008;Momoh et al, 2010;Nah et al, 2001;Poti et al, 2010;Somers & Nelson, 2001;Themistocleus et al, 2001;Turner & Cochrane, 1993;Yen & Sheu, 2004). The research showed the relationship between complex categories and critical challenges (Figure 2, Table 2).…”