Challenging conventional wisdom: Positive waiting

Ryan, Gerard; Hernández-Maskivker, Gilda; Valverde, Mireia; Pàmies, Maria del Mar

doi:10.1016/j.tourman.2017.08.003

Cited by 20 publications

(12 citation statements)

References 90 publications

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“…The first objective function of this study is to minimize the delay time (i.e., time spent waiting for a vehicle and vehicle detours) of visitors. Generally, visitors want to spend less time waiting and traveling in a vehicle (Ryan et al, 2018) and more time enjoying POIs in tourist sites. Thus, a visitor transport is expected to arrive at the requested drop‐off stop as soon as possible.…”

Section: Methodsmentioning

confidence: 99%

All roads lead to the places of your interest: An on‐demand, ride‐sharing visitor transport service

Zheng

Zhuang

Liao

et al. 2021

Journal of Tourism Research

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Successful visitor transport within large tourist sites should balance visitor experience and operating costs. Inspired by the model of sharing economy, we design a “user‐centered” intelligent visitor transport system to improve the efficiency and quality of experience of transport service in large tourist sites. The system's core approach is a three‐stage heuristic model based on Pareto optimality. Results of the proposed service indicate a drastic reduction of visitor delay time and an improvement in energy efficiency. The proposed scheduling schemes for organizers are more diversified and adaptable than the existing service.

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Section: Methodsmentioning

confidence: 99%

All roads lead to the places of your interest: An on‐demand, ride‐sharing visitor transport service

Zheng

Zhuang

Liao

et al. 2021

Journal of Tourism Research

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“…For example, at a restaurant offering a three-course dinner, consumers know they will receive dessert after finishing the entrée. When consumers anticipate pleasurable experiences, the anticipation generates positive reactions associated with the prospective consumption ( Frederick et al, 2002 ; Nowlis et al, 2004 ; Ryan et al, 2018 ). Similarly, when diners anticipate a dessert, they conceivably would have positive reactions to the upcoming opportunity to indulge.…”

Section: Literature Review and Research Hypothesesmentioning

confidence: 99%

When dessert comes close: The effects of anticipating indulgent consumption and dietary restraint on healthy food preference at restaurants

2020

International Journal of Hospitality Management

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Highlights This study examines how anticipating indulgence affects healthy food preference. The effect of anticipating indulgence was moderated by consumers’ dietary restraint. Anticipating indulgence reduced restrained eaters’ healthy food preference. Anticipating indulgence tended to have an opposite effect among unrestrained eaters.

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“…Further, long wait times can repel consumers and decrease their perception of a product's value (Ryan et al 2018). In the automotive industry, Ferrari maintains its brand value by limiting supply to just below demand (Barry 2013).…”

Section: Two Effects On Purchasing Behaviormentioning

confidence: 99%

Differences in delivery times’ effects on purchase intentions by the purchase candidates’ sequencing in the Japanese automotive industry

Kato

2020

J Market Anal

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Long wait times lead to consumer dissatisfaction and adversely affect purchase intentions. Therefore, in some cases, delivery times can be shortened by exceeding a company's manufacturing and sales ability. However, the excess inventory accumulated due to the constant shortening of delivery times decreases the willingness to consume, and the brand value may decline due to consequent price reductions. Therefore, it is important to build an appropriate supply system by understanding the conditions under which the length of the delivery time adversely affects purchase intentions. The focus of this study is on the fact that, for the first candidate car, delivery time may not adversely affect the purchase intention. The impact on purchase intentions is examined under a randomized controlled trial within the Japanese automobile industry by extending the delivery time from 3 to 10 weeks. The results reveal that extending the delivery date of the first candidate car had no effect, but extending it for the second and subsequent candidates decreased purchase intentions. Thus, the consumer's psychological time changes depending on purchase intentions, even if the wait time is physically the same. Therefore, for products with the highest category share, it is not worthwhile to excessively decrease delivery times.

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Challenging conventional wisdom: Positive waiting

Cited by 20 publications

References 90 publications

All roads lead to the places of your interest: An on‐demand, ride‐sharing visitor transport service

All roads lead to the places of your interest: An on‐demand, ride‐sharing visitor transport service

When dessert comes close: The effects of anticipating indulgent consumption and dietary restraint on healthy food preference at restaurants

Differences in delivery times’ effects on purchase intentions by the purchase candidates’ sequencing in the Japanese automotive industry

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