Challenging but Connective: Large-Scale Characteristics of Synchronous Collaboration Across Time Zones

Mok, Lillio; Sun, Lu; Sen, Shilad; Sarrafzadeh, Bahareh

doi:10.1145/3544548.3581141

Cited by 4 publications

(2 citation statements)

References 57 publications

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“…In response to issues such as Zoom fatigue [27] and meeting overload [63], researchers are calling for more intentional use of meetings [20,41,65] and a reduction of unnecessary meetings [10,12,40] in remote work. However, they also warn that merely restricting meetings could hinder employees' opportunities to connect and socialize [50] and make workers fear being "left behind" when not participating in meetings [48].…”

Section: Recent Shifts In Remote Workmentioning

confidence: 99%

Meeting Bridges: Designing Information Artifacts that Bridge from Synchronous Meetings to Asynchronous Collaboration

Wang,

Qiu,

Cranshaw

et al. 2024

Proc. ACM Hum.-Comput. Interact.

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A recent surge in remote meetings has led to complaints of Zoom fatigue" and collaboration overload," negatively impacting worker productivity and well-being. One way to alleviate the burden of meetings is to de-emphasize their synchronous participation by shifting work to and enabling sensemaking during post-meeting asynchronous activities. Towards this goal, we propose the design concept of meeting bridges, or information artifacts that can encapsulate meeting information towards bridging to and facilitating post-meeting activities. Through 13 interviews and a survey of 198 information workers, we learn how people use online meeting information after meetings are over, finding five main uses: as an archive, as task reminders, to onboard or support inclusion, for group sensemaking, and as a launching point for follow-on collaboration. However, we also find that current common meeting artifacts, such as notes and recordings, present challenges in serving as meeting bridges. After conducting co-design sessions with 16 participants, we distill key principles for the design of meeting bridges to optimally support asynchronous collaboration goals. Overall, our findings point to the opportunity of designing information artifacts that not only support users to access but also continue to transform and engage in meeting information post-meeting.

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Section: Recent Shifts In Remote Workmentioning

confidence: 99%

Meeting Bridges: Designing Information Artifacts that Bridge from Synchronous Meetings to Asynchronous Collaboration

Wang,

Qiu,

Cranshaw

et al. 2024

Proc. ACM Hum.-Comput. Interact.

View full text Add to dashboard Cite

show abstract

“…We approach distributed workplace collaboration [4,19,75,80] holistically, as a system that requires both organizational and technical considerations. We build on the body of HCI literature solving the problem of competing demands for workers' focus [12, 18, 25-27, 38, 66, 68-72] by providing an understanding of how and when meeting-free weeks can help.…”

Section: Introductionmentioning

confidence: 99%

Circle Back Next Week: The Effect of Meeting-Free Weeks on Distributed Workers’ Unstructured Time and Attention Negotiation

Ferguson,

Massimi

2024

Proceedings of the CHI Conference on Human Factors in Computing Systems

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While distributed workers rely on scheduled meetings for coordination and collaboration, these meetings can also challenge their ability to focus. Protecting worker focus has been addressed from a technical perspective, but companies are now attempting organizational interventions, such as meeting-free weeks. Recognizing distributed collaboration as a sociotechnical challenge, we first present an interview study with distributed workers participating in meeting-free weeks at an enterprise software company. We identify three orientations workers exhibit during these weeks: Focus, Collaborative, and Time-Bound, each with varying levels and use of unstructured time. These different orientations result in challenges in attention negotiation, which may be suited for technical interventions. This motivated a follow-up study investigating attention negotiation and the compensating mechanisms workers developed during meeting-free weeks. Our framework identified tensions between the attention-getting and attention-delegation strategies. We extend past work to show how workers adapt their virtual collaboration mechanisms in response to organizational interventions. CCS CONCEPTS• Human-centered computing → Empirical studies in collaborative and social computing.

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CoExplorer: Generative AI Powered 2D and 3D Adaptive Interfaces to Support Intentionality in Video Meetings

Park,

Panda,

Tankelevitch

et al. 2024

Extended Abstracts of the CHI Conference on Human Factors in Computing Systems

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Challenging but Connective: Large-Scale Characteristics of Synchronous Collaboration Across Time Zones

Cited by 4 publications

References 57 publications

Meeting Bridges: Designing Information Artifacts that Bridge from Synchronous Meetings to Asynchronous Collaboration

Meeting Bridges: Designing Information Artifacts that Bridge from Synchronous Meetings to Asynchronous Collaboration

Circle Back Next Week: The Effect of Meeting-Free Weeks on Distributed Workers’ Unstructured Time and Attention Negotiation

CoExplorer: Generative AI Powered 2D and 3D Adaptive Interfaces to Support Intentionality in Video Meetings

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