Challenges of Reform Tools Implementation: The Case of Business Process Reengineering and Balanced Score Card in Diredawa City Administration ,Ethiopia

Abstract

The reform tools like BPR and BSC have been implemented in the city administration since about the last ten years .As a result of the implementation, the following reasons are frequent and worth drown for the unsuccessful implementation of change tools accordingly .Among others; include , Lack of leadership commitment , high turnover of office holders , lack of skills of coaching and designing change tools ,lack of resource, inefficient skills for communicating the tools ,adopting the study of other regions as it is ,lack of incentives for champions, faulty implementation approach (not using change management tools) ,absence of implementation manuals , not adhere to change management models , lack of deep rooted skills and knowledge to implement the change tools and absence of conducting performance appraisal respectively.