Challenges in Knowledge Intensive Process Management

Boissier, Fabrice; Rychkova, Irina; Grand, Bénédicte Le

doi:10.1109/edocw.2019.00023

Cited by 5 publications

(2 citation statements)

References 49 publications

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“…Hence, the scholars have realized that the available Business Process Modeling (BPM) methods and practices do not include the necessary features for an adequate representation of the knowledge‐driven and unstructured nature of the KiPs (Boissier et al, 2019; dos Santos França et al, 2012; Riss et al, 2005). As a response to this gap, the available studies show that two main research paths have been created; first, there are works grounded on BPM principles and solutions, which propose adaptations and extensions of BPM for supporting the knowledge and the flexibility of the processes (Gromoff et al, 2017).…”

Section: Introductionmentioning

confidence: 99%

Exploring CMMN applicability to knowledge‐intensive process modeling: An empirical evaluation by modelers

Routis

Bardaki

Νικολαϊδου

et al. 2022

Knowl Process Manag

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Knowledge‐intensive processes (KiPs) have emerged characterizing tasks that are data‐driven, change dynamically and depend on the knowledge and experience of knowledge workers. Case Management Model and Notation (CMMN) language was introduced for modeling unstructured, agile human‐centric processes. As the available Business Process Modeling (BPM) methods and practices are not adequate for modeling KiPs, this paper presents an empirical study of the applicability of CMMN to modeling KiPs. After experienced modelers designed the models of three KiPs scenarios utilizing CMMN, their perceptions were collected assessing the support of CMMN to the KiPs characteristics. Specifically, the modelers assessed the support of the newly introduced CMMN notation elements to the KiPs characteristics. Three of them, that is, knowledge‐driven, unpredictable, and goal‐oriented, were highlighted as the ones that get the greater support by CMMN when it comes to modeling KiPs; the participating modelers suggested that the applicability of CMMN to modeling KiPs is mostly reinforced by the Sentries element. Considering that in a knowledge‐driven economy, organizations are called to transform their way of thinking and manage KiPs, we value the modelers' opinions since they shall apply such practices in the future. This research is a first step to assess whether CMMN may be a “fit” for modeling KiPs. When considering the potential of CMMN for KiPs modeling, the perceptions of such real CMMN users are also first indications of the CMMN future in terms of application.

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Section: Introductionmentioning

confidence: 99%

Exploring CMMN applicability to knowledge‐intensive process modeling: An empirical evaluation by modelers

Routis

Bardaki

Νικολαϊδου

et al. 2022

Knowl Process Manag

View full text Add to dashboard Cite

show abstract

“…The importance and complexity of KIPs were exposed as hardly predefined, and compliance can be ensured only at run-time [7]. Therefore, the application of traditional Business Process Management (BPM) practices is difficult to implement in KIP environments and new ways to handle KIP processes need to be researched.…”

Section: Introductionmentioning

confidence: 99%

Towards Understanding Quality-Related Characteristics in Knowledge-Intensive Processes - A Systematic Literature Review

Simoes

Melo

Abreu

et al. 2021

Communications in Computer and Information Science

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Context Contemporary process management systems have been supporting users during the execution of repetitive, predefined business processes. Many business processes are no longer limited to explicit business rules as processes can be unpredictable, knowledge-driven and emergent. In recent years, knowledge-intensive processes (KIPs) have become more important for many businesses. However, quality-related aspects of these processes are still scarce. Therefore, it is hard to evaluate these types of processes in terms of their quality. Objective: In this paper, we present a Systematic Literature Review aiming at investigating and reporting quality-related aspects of KIPs. Results: We identified in the selected studies the characteristics and methods related to KIPs. Although several papers present quality aspects of processes, literature still lacks papers with directions on the quality-related approaches in KIPs.

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Towards a Measurement Instrument for Assessing Capabilities When Innovating Less-Structured Business Processes

Goni,

Van Looy

2024

Lecture Notes in Business Information Processing

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Challenges in Knowledge Intensive Process Management

Cited by 5 publications

References 49 publications

Exploring CMMN applicability to knowledge‐intensive process modeling: An empirical evaluation by modelers

Exploring CMMN applicability to knowledge‐intensive process modeling: An empirical evaluation by modelers

Towards Understanding Quality-Related Characteristics in Knowledge-Intensive Processes - A Systematic Literature Review

Towards a Measurement Instrument for Assessing Capabilities When Innovating Less-Structured Business Processes

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