Challenges in designing interactive systems for emergency response

Kyng, Morten; Nielsen, Esben Toftdahl; Kristensen, Martin

doi:10.1145/1142405.1142450

Cited by 61 publications

(28 citation statements)

References 16 publications

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“…The methodology adopted by these studies includes the observations of training exercises, first-hand experience of real incidents, conducting interviews, and recursive refinement of initial prototypes. Kyng et al (2006) identified challenges related to victims, experts, and IT in developing intelligent systems for immediate relief response. The study focused upon designing a solution for identifying and monitoring patients in emergency scenario.…”

Section: Role Of Technology In Disaster Managementmentioning

confidence: 99%

Impact of internet of things (IoT) in disaster management: a task-technology fit perspective

et al. 2017

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Disaster management aims to mitigate the potential damage from the disasters, ensure immediate and suitable assistance to the victims, and attain effective and rapid recovery. These objectives require a planned and effective rescue operation post such disasters. Different types of information about the impact of the disaster are, hence, required for planning an effective and immediate relief operation. The IoT technology available today is quite mature and has the potential to be very useful in disaster situations. This paper analyzes the requirements for planning rescue operation for such natural disasters and proposes an IoT based solution to cater the identified requirements. The proposed solution is further validated using the task-technology fit (TTF) approach for analyzing the significance of the adoption of IoT technology for disaster management. Results from the exploratory study established the core dimensions of the task requirements and the TTF constructs. Results from the confirmatory factor analysis using PLS path modelling, further, suggest that both task requirements and IoT technology have significant impact on the IoT TTF in the disaster management scenario. This paper makes significant contributions in the development of appropriate constructs for modeling TTF for IoT Technology in the context of disaster management.

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Section: Role Of Technology In Disaster Managementmentioning

confidence: 99%

Impact of internet of things (IoT) in disaster management: a task-technology fit perspective

et al. 2017

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“…Moreover, for training end-users, applied learning is incorporated, as the ability to navigate uncertain stressful situations requires a range of skills, including: communication, leadership, effective teamwork, and DM. Training is an important aspect of EM (Kyng, Nielsen, & Kristensen, 2006) and cannot be provided in traditional instructional formats that do not help develop the relevant DM skills (Comfort & Wukich, 2013). Thus, the training approach is optimised using a combination of methodologies to enable acquisition of critical skills and DM competence in a multi-step process over time (cf.…”

Section: S-help's Holistic Framed Approachmentioning

confidence: 99%

Towards the development of a decision support system for multi-agency decision-making during cross-border emergencies

Neville

O’Riordan

Pope

et al. 2016

Journal of Decision Systems

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(2016) Towards the development of a decision support system for multi-agency decisionmaking during cross-border emergencies, Journal of Decision Systems, 25:sup1, 381-396, DOI: 10.1080/12460125.2016 ABSTRACTDeveloping decision support systems for emergency situations is a complex and challenging task. These difficulties are compounded further in the case of cross-border emergencies, which often require the coordination and collaboration of independent agencies. These agencies have different structures and resources in place, and follow their own internal policies and procedures. If a number of countries have been affected, agencies may not even share the same language. Large-scale disasters, whether natural, deliberate, or accidental do not respect borders and come with a high risk to human life and a variety of economic and health impacts. Thus, it is the aim of the S-HELP (Securing-Health Emergency Learning Planning) project to develop a decision support tool-set that supports multi-agency decision-making during cross-border emergencies. S-HELP seeks to provide a tool-set that supports rapid and effective decisionmaking across all stages of the emergency management lifecycle (i.e. mitigation, preparedness, response, and recovery). To address the challenges associated with multi-agency emergency management, a holistic framed approach to healthcare preparedness, response, and recovery is proposed. This holistic framework has been created to guide the development of the S-HELP solution. The framework integrates a number of components important in the phased iterative development of an emergency management decision support system, such as, interoperability standards, risk communication, spatial data management, agile development, healthcare responder training, and scenario development for system evaluation.

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“…However, these are at a general level and not specific to ERSs. As to PD, it has been applied in the ERS context Kyng et al, 2006), but existing studies do not focus specifically on emerging forms of cross-sector collaboration and new actors -contexts in which user groups are not well-known, tasks are not clearly defined and users come from different sectors with different organisational rules. Furthermore, PD focuses primarily on involving end users in development processes; however, when applying it to new forms of collaboration, there are other heterogeneous stakeholders from different organisations that need to be involved.…”

Section: Participatory Design Of Information Systems In Erssmentioning

confidence: 99%

New Forms of Collaboration in Emergency Response Systems: A framework for participatory design of information systems

Mojir¹

2016

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An emergency response systems (ERS) is usually responsible for delivering essential services to save lives and minimise environmental damage in case of small, frequent or large-scale emergencies. The ongoing global financial crisis, lack of professional resources, public sector cuts and rising public expectations are some of the challenges ERSs currently are facing. At the same time, societal trends in form of large-scale disasters such as tsunamis, storms, forest fires, terror attacks, and wars in the Middle East leading to mass migration have intensified recently and globally, increasing demand for these services in the public sector. As a result, emergency response actors are often under extreme pressure, and may need to seek assistance from and cooperate with other resources in society in order to become more effective. An emerging trend in ERSs in response to the challenges, in Sweden and internationally, is to create new forms of collaboration in emergency management (e.g., cross-sector collaboration, involving citizens in e-government, and involving volunteers). While research and practice have started to show the benefits of organising ERSs in new ways, the increasingly broad set of heterogeneous stakeholders involved in the collaborations introduce various challenges. Legal issues, unclear responsibilities of actors, difficulty in the categorisation of tasks, job insurance problems, diversity in education and background of actors, and difficulty determining actors' specific needs for IS support are some examples. Analysis of collaborations thus becomes increasingly complex, and must incorporate many aspects. Rudimentary analyses may result in failure of related projects and IS development, and ultimately in less effective collaborations. New forms of collaboration must therefore be analysed and understood rigorously, generally and in each specific context in order to develop them for ERSs and the public sector and to support actors with effective IS tools.This thesis develops and presents a framework for analysing new forms of collaboration in ERSs. It also provides an initial suggestion on how to apply the framework with a specific focus on IS development. The study was carried out as a qualitative case study based on three kinds of collaboration in the Swedish ERS: co-operative, cross-sector use of resources, involving civil volunteers in response operations and co-location of actors. The framework has fifteen dimensions. Sociotechnical systems theory and participatory design principles were applied to make the framework usable in the IS field. The framework can be used generally to analyse new forms of collaboration in ERSs in order to understand its different aspects and emergent challenges, such as actors' tasks, relevant laws, leadership and organisational factors, which may otherwise be overlooked, into the analysis process. As to IS development, the framework can contribute to organisational analysis and needs analysis in the participatory design of IS for ERSs, e.g. by helping to identi...

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Challenges in designing interactive systems for emergency response

Cited by 61 publications

References 16 publications

Impact of internet of things (IoT) in disaster management: a task-technology fit perspective

Impact of internet of things (IoT) in disaster management: a task-technology fit perspective

Towards the development of a decision support system for multi-agency decision-making during cross-border emergencies

New Forms of Collaboration in Emergency Response Systems: A framework for participatory design of information systems

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