Challenges in Business Performance Measurement: The Case of a Corporate IT Function

Corea, Stephen; Watters, Andy

doi:10.1007/978-3-540-75183-0_2

Cited by 5 publications

(4 citation statements)

References 14 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…MaxSavings has some business performance metrics derived from the corporate strategy and goals. Due to its significant impact on delivering desired quality and high value services [2] to its BP consumers, MaxSavings' management enforces these metrics and their mapping at the operational level, both business and IT. It has different business-IT metrics which estimate incurred costs or losses that could result from software problems, e.g., Web services failures/degradations.…”

Section: Motivating Scenario: a Home Loan Wsbpmentioning

confidence: 99%

“…Web services are highly dynamic in nature which means that the service performance and its quality behaviour are to some extent unpredictable [1]. This behaviour has a direct impact on delivering quality business services to the BP consumers and therefore influencing business process performance measures [2]. Often, such impact automatically translates into financial losses and customer frustration.…”

Section: Introductionmentioning

confidence: 99%

“…For example, organizations nowadays offer their consumers different classes of services based on criteria such as customer type or profile and agreed service levels [8], [9]. We argue that Web service selection decisions should be differentiated based on certain criteria that contribute to an organizations' business objectives and strategy [2] (e.g. considering customers' profiles during the selection process).…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

One Size Does Not Fit All: A Group-Based Service Selection for Web-Based Business Processes

Suleiman

Silva

Sakr

2011

2011 IEEE Workshops of International Conference on Advanced Information Networking and Applications

View full text Add to dashboard Cite

Abstract-Web service failures or degradations directly cause operational inefficiencies and financial losses in Web service-based business processes (WSBP). In today's competitive Web service market a considerable number of functionallysimilar Web services offered by different providers are differentiated by competitive QoS levels and pricing structures. Consequently, dynamic and optimal Web service selection is a significant challenge to business organizations which run such WSBPs. Having a cost-effective and efficient Web service selection approach is becoming an important necessity for such organizations. Current Web service selection approaches offer "one-size-fits-all" solution, i.e., one optimal service selection for all running BP instances. However, such solutions are neither efficient nor cost-effective given that the service levels of WSBPs are associated with customers classes/profiles, e.g., Gold, Silver or Bronze. Therefore, we propose a group-based Web service selection approach,"one-size-does-not-fit-all", that optimizes multiple QoS criteria and differentiate the service selection based on the BP customers classes/profiles. Our approach shows a very good improvement over existing "onesize-fits-all" approaches; 65% average cost reduction and 30% utility value improvement.

show abstract

Section: Motivating Scenario: a Home Loan Wsbpmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

One Size Does Not Fit All: A Group-Based Service Selection for Web-Based Business Processes

Suleiman

Silva

Sakr

2011

2011 IEEE Workshops of International Conference on Advanced Information Networking and Applications

View full text Add to dashboard Cite

show abstract

“…Despite a significant body of work in the business processes monitoring (e.g., Costello and Molloy, 2009;Jeng et al, 2004;Thomas et al, 2005;Lakshmanan et al, 2010) developing effective and efficient monitoring models and methods remains a hard and laborious problem with many challenges (Corea and Watters, 2007). One of the major reasons why the existing methods are not perfectly suitable for monitoring of distributed, rapidly changing business processes are the prevalent heterogeneities of various types that exist among the applications and services used in business processes -such as process, data, documents, vocabulary, or schemas heterogeneity.…”

Section: Introductionmentioning

confidence: 99%

Semantic Monitoring of Service-Oriented Business Processes

Vaculín¹

2012

Handbook of Research on E-Business Standards and Protocols

View full text Add to dashboard Cite

Monitoring of business processes and service-oriented systems is a critical enabling technology for improving visibility into business operations, allowing their optimization, adjustments, and restructuring. One of the major problems of current monitoring methods is the prevalent heterogeneity of various types existing among the applications and services used in complex distributed business process. In this chapter the author proposes semantic monitoring as a possible solution addressing some of the heterogeneity problems. The idea of semantic monitoring is to apply semantic annotations, using ontologies, to descriptions of event types and event instances emitted during interactions with integrated applications. The chapter introduces a generic semantic monitoring framework consisting of a modular monitoring ontology and appropriate event detection mechanisms. The monitoring ontology defines generic, language independent monitoring concepts, and the language specific modules defining taxonomy of event types specific to a particular process modeling language/methodology. The author presents two such modules, one developed for the OWL-S Semantic Web services process models, and the other that for a business artifact-centric approach to business process specification. Next, the chapter describes mechanisms for specification and detection of semantic composite events. The author presents a language based on an event algebra combined with semantic event-filtering expressions using description logics atoms enriched with OWL datatypes and SWRL built-ins. Semantic filtering allows detection of such events that would otherwise be impossible without the use of semantic descriptions. The chapter also discusses detection mechanisms suitable for runtime execution and after-execution analysis.

show abstract

Challenges for Business Process Intelligence: Discussions at the BPI Workshop 2007

Genrich¹,

Kokkonen

Moormann

et al. 2008

Business Process Management Workshops

View full text Add to dashboard Cite

Challenges in Business Performance Measurement: The Case of a Corporate IT Function

Cited by 5 publications

References 14 publications

One Size Does Not Fit All: A Group-Based Service Selection for Web-Based Business Processes

One Size Does Not Fit All: A Group-Based Service Selection for Web-Based Business Processes

Semantic Monitoring of Service-Oriented Business Processes

Challenges for Business Process Intelligence: Discussions at the BPI Workshop 2007

Contact Info

Product

Resources

About