Challenges Faced by MSICs Operators

Abstract

Sustainability becomes main management issues for hospitality firms. Big hospitality firms conduct countless attempts to accommodate into the sustainability agenda. However, the small hospitality firms are left behind. The reason is some challenges that are dragging them. Challenges studies regarding big hospitality companies are plenteous. However, studies regarding challenges of MSIC operators are limited in Malaysia. Therefore, the objectives are to identify the challenges and the rankings. This study is applying the quantitative and qualitative approach. The finding shows that lack of green products is the most salient challenges. In conclusion, this study has managed to identify challenges and provide some recommendations.

The Effectiveness of Government Programmes for Small and Medium Tourism Businesses From an Institutional Perspective

“…However, those studies have omitted how the government programmes implementation has been carried out and the effectiveness of the programme's implementation. Specifically, in Malaysia, several authors have explored the role of government in supporting SMEs development in a quantitative way (Awang, Aziz & Samsudin, 2015) and the impact of government programmes on SMEs sustainability (Jamaludin & Yusof, 2017). Nevertheless, there has been less attention given to the process and implementation of effective government programmes for tourism businesses.…”

“…Island tourism plays a crucial role in maintaining tourism income in Malaysia (Jamaludin & Yusof, 2017). Perhentian Island is a popular and preferred location for small-and medium-sized hotels.…”

“…Besides that, the main reason for choosing Perhentian Island is that activities and income for local businesses are highly dependent on tourist activities. However, the businesses here have begun facing difficulties, such as seasonality due to monsoon season, shortage of qualified staff, insufficient supplementary facilities and services, poor service quality, and high employee turnover (Mohamad & Mohamed, 2018;Jamaludin & Yusof, 2017). Looking at these constraints, government programmes could provide good input to strengthen the tourism businesses on this island.…”