Challenges and critical factors of interagency information sharing in Indonesia

Abstract

Purpose The purpose of this paper is to explore the challenges and critical factors of interagency information sharing (IIS) from the perspectives of technology, organization, policy and public participation in a developing country. Design/methodology/approach This study conducted a case study encompassing documentation analysis and in-depth semi-structured interviews of 15 public managers and other public officials in the Regency of Bojonegoro, Indonesia. Findings The findings demonstrate that addressing factors residing in organizational and policy and regulations challenges are critical and should precede the needs of technology. The findings also identified three factors affecting IIS in a developing country. First, the embeddedness of agencies in rigid bureaucratic and autocratic structure complicates the collaboration in IIS, such as promoting jurisdiction conflicts. Second, this study identifies the crucial influence of top executives on every activity in IIS, including resolving conflicts. Finally, political instability augments the crucial function of creating public awareness and participation. Public awareness and participation become more critical because public support carries political precedent that eventually affects the continuity of ICTs initiatives. Research limitations/implications Owing to the chosen research approach, the research results may lack generalizability beyond Indonesia. Furthermore, this research design did not specify the interviewees to rank and prioritize the challenges and critical factors, nor that the authors ask for the strategy to alleviate the challenges. Practical implications The challenges of data management engender practical implication in which public managers should focus more on communicating and socializing, as well as providing training on the importance of data and the new technology not only early in the phase of the project but also during the implementation. Furthermore, in the effort to ensure the continuity of the project, public managers could continuously nurture public participation and spark public interest through the use of social media. Originality/value Many studies on the challenges of implementing IIS focusing in developed countries might overlook the possible distinctive challenges affecting the adoption of IIS by the government in developing countries. This study identified several unique contexts and critical situational factors affecting interagency information sharing pertinent to a developing country.

Librarians’ views of the readiness of university libraries in Indonesia to adopt virtual and augmented reality

“…The constantly shifting technological landscape challenges and influences libraries to optimize resources to meet users' needs. For Sayogo et al (2020), digital transformation in libraries challenges aspects such as library qualifications, capabilities, funds and resources, rules and responsibilities and leadership commitment.…”

Social Media Use for Public Policy Making Cycle A Meta-Analysis

“…Social media is a platform for internet-based communication interconnected publicly and privately (Avigur-Eshel and Berkovich, 2017). The government and citizens can quickly exchange accurate data or information (Sayogo et al, 2020). Communication is an integral part of the policy and stipulation process for community involvement (Sayogo et al, 2020).…”

“…The government and citizens can quickly exchange accurate data or information (Sayogo et al, 2020). Communication is an integral part of the policy and stipulation process for community involvement (Sayogo et al, 2020). Development in social media involves promoting and collaborating with the community in monitoring policies implemented by the government for openness (Charalabidis and Loukis, 2012).…”

“…The government and citizens can use social media to exchange accurate data or information between them very quickly (Shwartz-Asher et al, 2017;Sayogo et al, 2020). The government adopts social media in service delivery for citizens to be involved in decision-making (Picazo-Vela et al, 2016).…”

Integrated Public Service Analysis of South Bengkulu Police Station

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