Certification: Who Dares?

Extending the IT service quality measurement framework through a systematic literature review

“…Of the 45 articles on IT service quality measurement, only 12 described IT enabled services (Al-Hawari et al 2009;Bhamidipaty et al 2009;Brandl et al 2007;Coes et al 2009;Donko et al 2009;Essén 2009;Hosseini et al 2006;Keller et al 2007;McNaughton et al 2010;Nazimoǧ lu et al 2010;Pollard et al 2009;Sauveć et al 2008). We therefore analysed the quality measurement of the 45 articles to understand the possible similarities to transfer the knowledge from service management to IT service management.…”

Value and Benefits of Project Management Certifications - An Empirical Assessment

“…In general, a number of different benefits are ascribed to certificates; however, a selection of slightly abbreviated titles of relevant research contributions over the past few years indicates that the value and the benefits of certificates in project management or similar fields of work in science and actual practice are being called into question (Catanio et al, 2013;Farashah et al, 2019;Cegielski, 2004;Coes and Schotanus, 2009;Mateyaschuk, 1998;Joseph and Marnewick, 2018) The central assumption regarding the value and the benefits of certifications in project management is that certified persons perform better in project management. However, so far there is only rudimentary evidence which suggests this (Catanio et al, 2013;Farashah et al, 2019;Coes and Schotanus, 2009;Joseph and Marnewick, 2018;Starkweather and Stevenson, 2011;Morris et al, 2006;Crawford, 2005;Fertig, 2009;Costello, 2009;Robin, 2011). A number of substantive and methodological problems make it difficult to prove value and benefits, such as questions like: What is "performance"?…”