Centering on People: How Hearing Care Professionals Can Adapt to Consumers' Need and Outcomes

Abstract

Audiology is experiencing exponential growth in technology, service, and provision options. These advancements give hearing care professionals the opportunity to revise, potentially improve, and adapt to the modern hearing care landscape to better serve the modern consumer. Consumer needs guide care planning and delivery, with the goal of achieving outcomes that are important to both the consumer and the clinician. The changes available to the hearing care industry can also enable consumers' needs to be identified and served in a more holistic and personalized manner than has previously been possible. The purpose of this article is to explain and encourage hearing care professionals to adopt a mindset of doing whatever is reasonable and clinically appropriate to meet the need and desires of the consumer by implementing choice in service, technology, and channel across whichever model of care adopted by a provider.

The Modern Hearing Care Landscape: Toward the Provision of Personalized, Dynamic, and Adaptive Care

“…3 14 It is also important for the HCP to consider that these activities will likely be iterative and dynamic, as communication needs and goals change over time. 15 Client engagement in the care process will therefore be strengthened through a dynamic relationship with their HCP, through improved education around technology and service-level options, aiming to personalize the care process.…”