CEdRIC: Strategy for Patient Education During COVID-19 Triage

Pétré, Benoît; Servotte, Jean-Christophe; Piazza, Justine; Ghuysen, Alexandre; Margat, Aurore; Gagnayre, Rémi; Leclercq, Dieudonné

doi:10.5811/westjem.2020.7.47907

Cited by 6 publications

(4 citation statements)

References 41 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…This might be related to the information asymmetry, which led to misunderstandings and disharmony between doctors and patients [ 57 ]. From this perspective, approaches such as medical education [ 58 ] and shared decision-making [ 59 ] are required to narrow the information gap between doctors and patients.…”

Section: Discussionmentioning

confidence: 99%

Doctor-patient relationship improved during COVID-19 pandemic, but weakness remains

Zhou

Yang

et al. 2021

BMC Fam Pract

View full text Add to dashboard Cite

Objective To assess the quality of the doctor-patient relationship (DPR) in China and possible influencing factors during the COVID-19 period from the patient’s perspective. Methods An online survey was carried out nationwide from March 12, 2020 to March 30, 2020 in China via a convenience sampling strategy. Patients who met the inclusion criteria were invited to complete a questionnaire regarding the quality of DPR, including sociodemographic information, the Patient-Doctor Relationship Questionnaire (PDRQ-9), and influencing factors for DPR during the pandemic. Results A total of 1903 patients were included. Our result showed that participants had a higher PDRQ-9 score during the COVID-19 pandemic (4.18 ± 0.51) than that before the COVID-19 pandemic (3.86 ± 0.67). Importance-performance analysis (IPA) revealed that doctor-patient communication, patient satisfaction, consultation time, doctor’s attitude, and medical knowledge were specific aspects that needed to be prioritized to improve the DPR. Multiple linear regression analysis suggested that positive media reports, telemedicine, and national policies had a significantly positive effect on the DPR during the pandemic (P < 0.05). Conclusion In general, the DPR had been improved during the COVID-19 pandemic. Our research found the key points that needed to be prioritized to improve the DPR during the pandemic, which may provide effective suggestions for building a harmonious DPR in the future.

show abstract

Section: Discussionmentioning

confidence: 99%

Doctor-patient relationship improved during COVID-19 pandemic, but weakness remains

Zhou

Yang

et al. 2021

BMC Fam Pract

View full text Add to dashboard Cite

show abstract

“…The application of conditions is recommended to increase the practicability of this type of survey and to widen the panel of respondents. Thus, the following elements can be considered: 15 , 16 Information should be brief, precise, hierarchical, and illustrated using images. Language is simplified; a large font and a user-friendly format are preferred.…”

Section: Discussionmentioning

confidence: 99%

Section: Intelligibility Of the Studies And Hl Of The Respondentsmentioning

confidence: 99%

Monitoring Surveys in the Context of Covid-19, Published in Belgium and France, in the Light of Health Democracy

Margat¹,

Pétré²,

David³

et al. 2023

PPA

Self Cite

View full text Add to dashboard Cite

Introduction The management of a pandemic, such as COVID-19, requires the full participation of citizens. This recent situation has revealed the undermining of user participation in the decision-making process. Thus, this study aims to assess the involvement of users in the design and administration of surveys for health crisis monitoring and to stimulate reflection on information processes shared upstream during the decision-making process. Methods A literature search was conducted on population monitoring surveys published during the first containment period in Belgium and France between April and May 2020. The selected studies were first analyzed according to a reading grid based on the criteria proposed by the World Health Organization (WHO) for monitoring populations and supplemented by data from a descriptive analysis of the selected studies. Second, with the objective of specifically evaluating the involvement of users in monitoring surveys, this study evaluated the surveys according to the following parameters: content of a study based on themes presented in surveys; inclusion of health literacy (HL); and factors of commitment of the respondents to the survey. Results A total of 45 studies were selected for final analysis. The majority of the surveys focused on the effect of COVID-19 on well-being. Furthermore, analysis indicated that, in summary, the HL of people concerned as well as the involvement of respondents is poorly considered, which remains limited in terms of the design and administration of the surveys. Discussion Although the principles of health democracy seemed to have been established, the exceptional regime induced by the epidemic overlooked the observance of such principles. This result indicates the need to reconsider the participation of citizens as real partners in care, including health crisis management.

show abstract

“…To date, published guidelines on the ideal patient counselling process for COVID-19 are limited. However, a recent tool outlines the following five-step process for health care providers: assessing a patient's comprehension of the situation, providing information on self-isolation, offering other reliable resources for information, counselling on monitoring symptom progression, and checking the patient's comprehension of the instructions (9). Standardization of educational materials from a unified source would reduce the duplication of work and risk of conflicting information.…”

Section: Discussionmentioning

confidence: 99%

Ontario COVID-19 assessment centre practices in patient counselling, education, and follow-up care: A provincial survey

Genis

MacPhee

Vandenbergh

et al. 2021

Official Journal of the Association of Medical Microbiology and

View full text Add to dashboard Cite

BACKGROUND: In March 2020, COVID-19 assessment centres were launched across the province of Ontario to facilitate COVID-19 testing outside of emergency departments. We aimed to study the degree to which assessment centres provide education and follow-up care for patients with suspected COVID-19. METHODS: We conducted an online survey of Ontario COVID-19 assessment centre directors between September 15 and October 15, 2020. The primary outcomes studied were the types of educational modalities employed and information conveyed, methods and frequency of test result communication, and any follow-up care that was offered. Survey respondents were also asked to provide descriptions of barriers to patient education and test communication. RESULTS: A total of 56 directors (representing 73 assessment centres) completed the survey. The most frequent educational modalities employed were educational handouts (92%), direct in-person counselling (89%), and referral to website (72%). Seventy-one percent of respondents indicated patients with positive test results would be notified, and 61% of respondents indicated that follow-up care would be offered. The most frequently reported barriers to patient education were insufficient time and high volume of tests, while the most frequently reported barriers to communication of test results were difficulty accessing online health portals and high volume of tests. CONCLUSION: The ability of many assessment centres to provide patient education is limited by both individual patient and system-level factors. Assessment centres may benefit from standardization of educational materials, improved accessibility to test results for patients in marginalized groups, and virtual pathways to facilitate additional counselling and care for individuals who test positive.

show abstract

CEdRIC: Strategy for Patient Education During COVID-19 Triage

Cited by 6 publications

References 41 publications

Doctor-patient relationship improved during COVID-19 pandemic, but weakness remains

Doctor-patient relationship improved during COVID-19 pandemic, but weakness remains

Monitoring Surveys in the Context of Covid-19, Published in Belgium and France, in the Light of Health Democracy

Ontario COVID-19 assessment centre practices in patient counselling, education, and follow-up care: A provincial survey

Contact Info

Product

Resources

About