Abstract:Procurement is a widely adopted collaborative approach for acquiring new systems in the public sector. It exemplifies a situation in which the early stages of digital system design define the boundaries and constraints of a new system that must be specified in the tender document (i.e., a binding offer). Researchers and government officials have long recognized the benefit of end-user participation in system design. Given the central role of the pre-tender phases in procurement processes, however, there is a n… Show more
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