Cases and Exercises in Organization Development &amp; Change

Anderson, Donald

doi:10.4135/9781483387444

Cited by 3 publications

(3 citation statements)

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“…Nevertheless, the pursuit of socially desirable replies and the behavioural and verbal implications between researchers and participants may result in encouraging or discouraging certain responses. For example, if respondents are drawn into a sensitive issue, they may feel defensive and exaggerate or conceal a fact in order to present themselves in a positive light (Anderson, 2012). Consequently, the consultant should empathize rather than sympathize and adapt to silence to avoid excessive hints when conducting the interviews.…”

Section: Data Collectionmentioning

confidence: 99%

The Diagnostic Phase of the Consultancy Cycle

2023

Management Consulting Journal

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The diagnostic phase is the essential part of the consultancy cycle, providing the client with interpretable data and systematic approaches to improve the consultation effectiveness, however, there are still areas for improvement in diagnostic frameworks, data analysis, and client-consultant communication. This paper will demonstrate that although the diagnosis is an ongoing activity and a crucial node linking the whole consultancy cycle, it still requires using a mix of context-specific empirical tools and fostering a sustainable client-consultant relationship, dedicated to exploring the root causes of the organizational issue. In order to explain this, the paper will firstly focus on the importance of the diagnosis. Secondly, it will evaluate the diagnostic methods and data collection ways. Thirdly, it will discuss how to provide effective feedback to clients and build strong client-consultant relationship in the diagnostic phase. Finally, the paper will summarize the critical study of the diagnosis.

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Section: Data Collectionmentioning

confidence: 99%

The Diagnostic Phase of the Consultancy Cycle

2023

Management Consulting Journal

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“…Case study assignments help students view organizational communication theory in action and provide a common context for analysis. Several case study textbooks are geared specifically toward the organizational communication course (see Anderson, 2012; Bisel & Kramer, in press; Fyke, Faris, & Buzzanell, 2017; May, 2013). Case study assignments can be structured as group or individual projects.…”

Section: Applied Assignmentsmentioning

confidence: 99%

Organizing the Organizational Communication Course: Content and Pedagogical Recommendations

Riforgiate

Gattoni

Kirby

2019

JCP

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Organizational communication extends beyond communication that takes place in an organizational context to the ways communication is used to organize and facilitate activity. This article is designed to enhance organizational communication pedagogy practices by highlighting foundational concepts and content areas that should be included in undergraduate organizational communication courses. Additionally, four active learning assignments, including case studies, applied organizational communication theory papers, organizational audits, and media assignments, are described to enhance student engagement with class material and to assess student learning. Finally, the article includes common issues to help educators anticipate concerns and plan effective classroom strategies.

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“…This helps students to explore their communication skills, abilities, personalities and leadership qualities within and across the group. It is interesting to see that in most cases, sections of the same group that frequently worked together in the same environment may produce radically different group dynamics (Anderson, D. L., 2017). Therefore, this 'break and make another' group system truly helps self-evaluation process.…”

Section: Development and Structure Of The Ivg Quiz Templatementioning

confidence: 99%

Engaging students of Engineering & Technology in positive Group Dynamics using randomly generated Instant Virtual Group (IVG) quizzes

Jamro

2017

Int J Innov Educ Res

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A quiz template is developed keeping in mind the group dynamics to engage and encourage group work activities among E&T undergraduates. The Microsoft® Excel VBA programming was used to create random instant virtual groups (IVGs) and to select random questions. Although the IVG quiz selects group members randomly, yet the programming enables “controlled” reoccurrence keeping the entire class in alert state (i.e. allowing previous members from other groups to reappear and regroup). During the quiz, a small group cooperatively engaged working towards solution and at the end of each quiz question each group member is peer assessed by entire class following pre-set rules of engagement. At the end of quiz, the analyses are auto-plotted showing individual and group contributions flagging out, the best, good and the poor performers. The developed quiz workbook can be easily adopted for the reuse in any group assessment activity by simply changing the attendance list and question bank. The quiz template was used in piloting an epistemological study of various taught modules at different programme levels in various pathways of MEng-BEng and MSc Engineering programmes. The results of a survey analysing the effectiveness of such IVG quizzes using Chi-square test predicted an overall 71% net positive student’s responses with an average above 59% for various programme levels. Furthermore, the data analysis suggested that Level 4 and MSc cohorts comparatively need more tutor support in their group work as they have limited exposure to group dynamics. The significance of eye-contact and positioning of peers in-classroom randomised IVGs were also studied, which revealed that increasing separation between peers and their obscured locations obstructing their eye-contacts show adverse effects on group homotopy recommending maximum five members in an IVG creating effective cooperative communication. The random IVG quiz is tutor centred activity and mainly designed engaging students in-class active learning, and is suitable for small to medium class size of 30-35, nonetheless, large cohort size can be supported by splitting in batches.

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Cases and Exercises in Organization Development & Change

Cited by 3 publications

References 0 publications

The Diagnostic Phase of the Consultancy Cycle

The Diagnostic Phase of the Consultancy Cycle

Organizing the Organizational Communication Course: Content and Pedagogical Recommendations

Engaging students of Engineering & Technology in positive Group Dynamics using randomly generated Instant Virtual Group (IVG) quizzes

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