“…Consistent with prior studies (Hassan et al , 2022; Durst et al , 2020; Huang and Kim, 2013; Yin, 1981), we followed a case study approach and triangulated our findings with in-depth interviews (Nutman et al , 2022; Sipper and Batra, 2022) and secondary data sources (Hassan et al , 2022; Pandey et al , 2021). An advantage of using a case-based approach (Suttiprasit and Wongsurawat, 2021) is that it offers prospects to seek answers to research questions based on real-life examples or empirical evidence (Yin, 2009). Case approach unpacks sense-making and facilitates critical reflections of key stakeholders of the focal organization or entities (Yin, 2012, 1981).…”