Case Study of Cashless Transportation Analysis in Indonesia

Abstract

This study was conducted to analyze cashless transportation implementation and its impact in Indonesia. This research applied a descriptive qualitative approach and then analyzed it based on sentiment analysis. The data used in this study were e-news data from Kompas.com, detik.com, and tempo.co related to cashless payment in the transportation sector in Indonesia. The result shows that cashless payment is implemented in land transportation, especially around the highway. Cashless transportation will positively impact the environment by reducing crime risk and tax avoidance while increasing the transparency and cleanliness report. However, suppose applicable regulations do not support this activity. Road users tend to refrain from using cashless transportation because they doubt their safety or cannot get used to them daily. We suggested that the related third party prepare the completed area with evenly distributed electrical energy, connection, infrastructure, security, and digital awareness and literacy to prevent damage. So, users will not hesitate to use cashless payments for transportation activities or daily needs.