Case Study

Abstract

The rise of digital banking is transforming the financial landscape, challenging regional banks to adapt to changing consumer preferences and technological advancements. This chapter explores the role of leadership in guiding regional banks through the complexities of digital transformation, focusing on two key leadership theories: transformational leadership and ambidextrous leadership. The transition to digital banking presents both opportunities and challenges for regional banks. Embracing digital platforms allows banks to expand their reach and improve customer service, but it also requires significant investments in technology, cybersecurity, and employee training. In conclusion, effective leadership is crucial for regional banks to thrive in the digital age. By embracing transformational and ambidextrous leadership strategies, regional banks can navigate the challenges of digital transformation, drive innovation, and enhance their competitive position in the financial services industry.