Abstract:In the processing industry, frequent faults call for assistance in diagnosis, and case‐based reasoning (CBR) can provide solutions applied by other operators in the past. This study investigated whether salient case ratings promote an uncritical acceptance of solutions. In 2 experiments, subjects diagnosed faults with a simulated CBR system, and ratings were presented in graphical or verbal format. In most trials, the case with the highest rating provided the correct solution, while in catch‐trials, it did not… Show more
Industrial fault diagnosis can be supported by assistance systems that infer fault causes from sensor data. The present study asked what information these algorithms should make available to operators. In a computer‐based experiment about fault diagnosis in a packaging machine, three information presentation strategies were compared regarding their impacts on information sampling, performance, and knowledge acquisition: Providing only sensor data, sensor data along with three possible interpretations, or only the most likely interpretation. Before submitting a diagnosis, participants could sample process parameters, one of which indicated the fault cause. We hypothesized that providing only sensor data would lead to more parameter checking and slower solutions than interpretations. While providing only one interpretation was expected to enable efficient performance for correct interpretations, it should lead to either of two types of performance costs for incorrect interpretations: Errors if participants refrain from checking parameters, or slowdowns in performance if they keep on checking. The results confirmed that participants with only sensor data performed inefficiently. Participants with only one interpretation thoroughly checked parameters but still were fastest when the interpretation was correct, while when it was incorrect they were three times slower than participants with only sensor data. Participants with three interpretations (one of which was always correct) performed almost as efficiently as those with only one correct interpretation. The results indicate that highly preprocessed information leads to efficient performance when it is correct but prevents learning about fault causes. Overall, providing several possible interpretations seemed to be the best strategy.
Industrial fault diagnosis can be supported by assistance systems that infer fault causes from sensor data. The present study asked what information these algorithms should make available to operators. In a computer‐based experiment about fault diagnosis in a packaging machine, three information presentation strategies were compared regarding their impacts on information sampling, performance, and knowledge acquisition: Providing only sensor data, sensor data along with three possible interpretations, or only the most likely interpretation. Before submitting a diagnosis, participants could sample process parameters, one of which indicated the fault cause. We hypothesized that providing only sensor data would lead to more parameter checking and slower solutions than interpretations. While providing only one interpretation was expected to enable efficient performance for correct interpretations, it should lead to either of two types of performance costs for incorrect interpretations: Errors if participants refrain from checking parameters, or slowdowns in performance if they keep on checking. The results confirmed that participants with only sensor data performed inefficiently. Participants with only one interpretation thoroughly checked parameters but still were fastest when the interpretation was correct, while when it was incorrect they were three times slower than participants with only sensor data. Participants with three interpretations (one of which was always correct) performed almost as efficiently as those with only one correct interpretation. The results indicate that highly preprocessed information leads to efficient performance when it is correct but prevents learning about fault causes. Overall, providing several possible interpretations seemed to be the best strategy.
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