Proceedings of the 2007 ACM Conference on Recommender Systems 2007
DOI: 10.1145/1297231.1297255
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Case amazon

Abstract: We studied user behavior in a recommender-rich environment, Amazon online store, to see what role the algorithm-based and user-generated recommendations play in finding items of interest. We used applied ethnography, on-location interviewing and observation, to get an accurate picture of user activity. We were especially interested in the role of customer ratings and reviews and what kind of strategies users had developed for such an environment. Our results underline the need to develop recommender systems as… Show more

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Cited by 30 publications
(3 citation statements)
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“…Best/Worst It has been shown [29] that looking at the best/worst reviews is beneficial when a user makes a decision about an item. Extending this idea to Active Learning we hypothesize with the "best/worst" principle that in order to make a decision about a user's preferences it may also be beneficial to obtain his/her best/worst ratings (as it may capture user preferences well).…”
Section: Other Considerationsmentioning
confidence: 99%
“…Best/Worst It has been shown [29] that looking at the best/worst reviews is beneficial when a user makes a decision about an item. Extending this idea to Active Learning we hypothesize with the "best/worst" principle that in order to make a decision about a user's preferences it may also be beneficial to obtain his/her best/worst ratings (as it may capture user preferences well).…”
Section: Other Considerationsmentioning
confidence: 99%
“…In fact, consumers' economic incentives play an important role when making decisions in online economic systems such as ecommerce [14,51]. A common observation in practical recommendation systems is that customers may use rating scores and review information to support their buying decisions [26,28,33]. According to this information, buyers can infer the quality of products to avoid wasting time and reduce the risk of purchase.…”
Section: Introductionmentioning
confidence: 99%
“…Recommender systems, which predict user preferences from historical records, play a crucial role in helping customers with their decision-making process [1,44,60]. Recently, a variety of Review-Based Recommender Systems (RBRS) have been proposed to incorporate textual reviews from users for user modeling and recommendation processes [5,12,32,35,45,56,61], and have been applied to real-world e-commerce systems [25]. For instance, Zheng et al [61] is the first work that uses convolutional neural networks (CNNs) to encode user and item review information, while subsequent works further leverage advanced techniques such as attention mechanisms [49] to encode review information [5,12,35] or construct a graph structure for modeling user-item interactions [45,56].…”
Section: Introductionmentioning
confidence: 99%