“…When caregivers listen and demonstrate understanding of survivor experiences, survivors' QOL can improve (Jefferies, 2002). Being aware of and addressing informational and emotional needs of patients with sincerity and sensitivity is important for improvement in QOL (Dow, 1995;Lammers, Schaefer, Ladd, & Echenberg, 2000;Pilkington & Mitchell). Being aware of and addressing informational and emotional needs of patients with sincerity and sensitivity is important for improvement in QOL (Dow, 1995;Lammers, Schaefer, Ladd, & Echenberg, 2000;Pilkington & Mitchell).…”