Caring for aged people: The influence of personal resilience and workplace climate on ‘doing good’ and ‘feeling good’

Abstract

Aims This study examines the impact of personal resilience on the well‐being of care workers and how perceptions of the quality of care provided and the social climate in the organization influences this relationship. We examine quality of patient care as both a mediating and outcome variable to better understand if ‘doing good’ (quality of care) leads to ‘feeling good’ (personal well‐being). Background As an ageing population and the care for the older people has become an increasing challenge to many societies, developing and retaining a professional care workforce through effective management is vital in providing care services. Design A cross‐sectional regression design was used in the study. Methods In 2017 we surveyed care workers in 20 Australian aged care facilities. The sample consist of 194 usable questionnaires. Using regression techniques, we constructed an interaction term (resilience × social climate) and investigated its impact on well‐being (the outcome variable) and quality of care (the mediator variable). Results Our results reveal that quality of care is important as an outcome variable particularly in a supportive climate where high personal resilience positively influences quality of care. Quality of care is also important as a mediating variable as it provides a conduit through which high personal resilience fosters well‐being, especially in a supportive climate. Our results support the argument that ‘doing good’ leads to ‘feeling good’. Conclusion These findings contribute to our appreciation of the important outcomes of resilience in the aged care context and its influence on perceived performance and carer well‐being.

A multilevel analysis of the impact of group organisational citizenship behaviour on nurse–patient relationship: The mediating effect of work engagement and the moderating effect of emotional intelligence

“…And in this process, nurses as individuals will also deliver better performance. As mentioned in previous studies, a social climate of mutual cooperation and trust among nurses increases patient care quality (McNeil et al., 2019). In summary, in groups with high group organisational citizenship behaviour levels, in terms of both personal motivation and the help of others, nurses are more likely to deliver better performance in patient care, leading to better nurse–patient relationships.…”

Supporting the resilience and retention of frontline care workers in care homes for older people: A scoping review and thematic synthesis

“…Nine papers originated from the USA (Berridge et al 2018; Berridge et al 2020; Boerner et al 2017; Castle 2013; Choi & Johantgen 2012; Dreher et al 2019; Lane & McGrady 2018; Yeatts et al 2010; Yeatts et al 2018), five from the UK (Moss & Meyer 2019; Scottish Care 2019; British Geriatrics Society 2020; Rajan & Mckee 2020; University College London 2020), four from Canada (Berta et al 2018; Bethell et al 2018; Braedley et al 2018; Caspar et al 2020), three from Sweden (Beck et al 2015; Ericson-Lidman & Ahlin 2017; Wallin et al 2012), and two from Switzerland (Gaudenz et al 2019; Schwendimann et al 2016), Japan (Fukuda et al 2018; Nakanishi & Imai 2012), Portugal (Barbosa et al 2015a; Barbosa et al 2015b), and Australia (King et al 2013; McNeil et al 2019). One paper was published by an international organisation (World Health Organisation 2020).…”

“…General characteristics of the included papers are outlined in Table 2. Barbosa et al 2015b), and Australia (King et al 2013;McNeil et al 2019). One paper was published by an international organisation (World Health Organisation 2020).…”

“Who Champions or Mentors Others”? The Role of Personal Resources in the Perceived Organizational Politics and Job Attitudes Relationship

“…Given this, scholars have elaborated that the workforce must be able to handle stress and strain in any kind of situation (Degbey and Einola, 2019). Employees with the potential to control their surroundings become the vanguard of leadership and champion others within an entity (McNeil et al, 2019). Based on this logic, individual personal resources are important factors that trigger motivation and inspiration in employees to combat the negative and undesired effects of politics (Landells and Albrecht, 2015).…”