Carefully choose your (payment) partner: How payment provider reputation influences m-commerce transactions

Köster, Antonia; Matt, Christian; Heß, Thomas

doi:10.1016/j.elerap.2015.11.002

Cited by 40 publications

(29 citation statements)

References 53 publications

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“…Studies on the intention to use payment methods revealed that consumer demographic features, such as gender, age, education, and Internet experience could explain how consumers choose a particular payment method from several methods existing [36], [70], [71]. For instance, young consumers with a high level of education and Internet experience have more tendency to use modern payment methods, such as mobile payments or online transactions [68], [72]- [74].…”

Section: ) Demographic Factors That Influence Consumer's Choice Of the Online Payment Systemmentioning

confidence: 99%

Users Supporting Multiple (Mobile) Electronic Payment Systems in Online Purchases: An Empirical Study of Their Payment Transaction Preferences

2020

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The online payment for products or for the access to payment-based services can be made by means of a range of (mobile) electronic payment systems -(M)EPS. Both the industrial sector and research community, mainly World Wide Web Consortium (W3C), are working on facilitating these payment methods on Web and supporting the multiple users on how they can select the suitable (M)EPS. However, to the best of our knowledge, there were no thorough studies considering consumer's preferences when they support multiple (M)EPS. To address this issue, we have performed a survey on an international participants (n=272) aiming to (i) developed a theoretical model to determine their preferences when they are supporting more than one (M)EPS, (ii) find the most valuable option according to them and (iii) determine the surrounding conditions that support their decision to use a specific (M)EPS. The theoretical framework of this study was based on the Technology Acceptance Model (TAM). According to our statistical analysis (Chi-square test), consumers that can pay using different (M)EPS during their online payment transaction, have a preferred payment system based on its security, fees, usefulness, and ease of use as well as on their favorite Web browser for these transactions. Factor analysis was also performed to identify factors that much influence the (M)EPS. Results revealed that the factors influencing online payment preferences differ from those involved in traditional payment methods. Our findings allowed, therefore, providing practical suggestions for supporting payment processes with Web browsers and the W3C payment Application Program Interface (API).INDEX TERMS Electronic payment systems, mobile payment systems, payment preference, ease of use, perceived security, technology acceptance model (TAM).

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Section: ) Demographic Factors That Influence Consumer's Choice Of the Online Payment Systemmentioning

confidence: 99%

Users Supporting Multiple (Mobile) Electronic Payment Systems in Online Purchases: An Empirical Study of Their Payment Transaction Preferences

2020

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“…Therefore, availability of M-commerce and value-added services depend upon various important causes. In spite of crucial factors such as prevailing diffusion of cellular telephones and personal digital assistants, the M-commerce grows into value-added when they offer people the possibility to change the daily lives (Carlsson et al, 2005;Köster, Matt and Hess, 2016).…”

Section: Factors Influencing M-commerce Adoptionmentioning

confidence: 99%

Understanding the critical factors for successful M-commerce adoption

Hsu

Yeh

2018

IJMC

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Prior studies on technology acceptance models (TAM) have been widely used to examine mobile commerce (M-commerce). These studies usually have applied the structural equation modelling; however, the method has intrinsic limitations in terms of effectiveness and validity. The purpose of this study is to find the critical success factors influencing consumer adoption decision on M-commerce by integrating TAM and decision-making trial and evaluation laboratory. In order to verify the proposed approach, the Taiwanese are used as illustrative examples. This study finds four critical success factors that influence M-commerce adoption: perceived ease of use, perceived usefulness, value-added and service functionality. In addition, these factors were identified as the cause and effect factors. The results of this study are presented to M-commerce service providers' in facilitating the development of wireless services.

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“…According to distribution of papers by year which is shown in Figure 2, It can be clearly expressed that number of papers was increased steadily especially from 2010 to present. PS Junadi and Sfenrianto 2015, Treiblmaier et al 2006, Kim et al 2010, Tsiakis and Sthephanides 2005, Yu et al 2002, Köster et al 2016, Lin and Liu 2009, Katsaros 2009, Wang et al 2009IOS Helms et al 2008, Bendoly and Kaefer 2004, Hollenstein and Woerter 2008, Hong and Zhu 2006, Avlonitis and Karayanni 2000TR Etheridge et al 2001, Durlabhji and Fusilier 2002, Şehirli and Orak 2014AD Hung et al 2012, Acampora et al 2006, Heuer et al 2015, Zhang et al 2016RE Jelassi and Leenen 2003, Lewis and Cockrill 2002, Burt and Sparks 2003, Kang et al 2016, Crespo and Bosque 2010, Rosaci and Sarnè 2014FS Kanno 2015, Takieddine and Sun 2015, Şanlı and Hobikoğlu 2015, Akhisar et al 2015, Montazer and ArabYarmohammadi 2015, Fonseca 2014, Ratten 2008, Ladhari and Leclerc 2013, Vera and Trujillo 2013 Tech nolog ical Infra struct ure SE Udo 2001, Yenisey et al 2005…”

Section: Classification Resultsmentioning

confidence: 99%

E-Commerce Research and Applications a Proposal for Classification and an Updated Literature Review

Baynal¹,

Boyacı²

2016

UHPAD

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Electronic commerce (EC) is a term for any type of business, or commercial transaction that involves the transfer of information across an electronic network, primarily the Internet. EC has expanded rapidly over the past decade and is predicted to continue at this rate, or even accelerate because it allows consumers to exchange goods and services with no barriers of time or distance and it is often faster, cheaper and more convenient than the traditional methods of commerce. It is clear to see that EC is an area of importance in the field of business research, but there have been only few literature review on this area, and hardly any of them are recent study. In this paper, an updated literature review and classification framework for EC research is presented. The study is based on the analysis of a large number of publications (especially journal articles) related to EC using various electronic journal databases and printed journals. All of the papers in the review are classified according to proposed classification framework which consists of main and sub-categories based on their main focus and results of these are presented. The results of this study demonstrate that an increasing quantity of EC research has been conducted for a wide range of areas. It is to be hoped that this study will be helpful for anyone interested in EC as a source and arouse more interest.

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Carefully choose your (payment) partner: How payment provider reputation influences m-commerce transactions

Cited by 40 publications

References 53 publications

Users Supporting Multiple (Mobile) Electronic Payment Systems in Online Purchases: An Empirical Study of Their Payment Transaction Preferences

Users Supporting Multiple (Mobile) Electronic Payment Systems in Online Purchases: An Empirical Study of Their Payment Transaction Preferences

Understanding the critical factors for successful M-commerce adoption

E-Commerce Research and Applications a Proposal for Classification and an Updated Literature Review

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