“…Working with GPs was also a factor predicting the provision of CVD support, which confirms the ''patient care process'' component [33] and meets one of the criteria of pharmaceutical care [40], ''the provider must be able to develop the relationships with the patient and other healthcare professionals that are needed in the provision of pharmaceutical care''. Documentation was an independent predictor of CVD support, reflecting the importance of documentation in facilitating the ongoing patient monitoring required for chronic disease management [17,18,24,34,41]. The implementation of information and communication infrastructure between different healthcare settings has also been acknowledged as critical to delivering effective care, especially for patients with chronic conditions who require treatment continuity from tertiary to primary care [41].…”