Capturing and Analyzing Injection Processes with Point of Act System for Improving Quality and Productivity of Health Service Administration

Abstract

The objective of this paper is to show process data captured with barcode administration system and the results of data analyses and visualizations for improving quality of care and productivity. Hospital Information System named Point-of-Act System that was designed to capture every process of all medical acts was employed to capture data of medical processes. Data of injection process was analyzed based on operative timeliness. The result shows nursing workload didn't be allocated equally through the day and some parts of injections hadn't been administrated at the right time. Improving operative timeliness can contribute to improve quality of care and productivity. This kind of process information has a possibility to provide new research opportunity to analyze outcome with context information including process information.