2010
DOI: 10.1287/mnsc.1100.1203
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Capacity Sizing Under Parameter Uncertainty: Safety Staffing Principles Revisited

Abstract: We study a capacity sizing problem in a service system that is modeled as a single-class queue with multiple servers and where customers may renege while waiting for service. A salient feature of the model is that the mean arrival rate of work is random (in practice this is a typical consequence of forecasting errors). The paper elucidates the impact of uncertainty on the nature of capacity prescriptions, and relates these to well established rules-of-thumb such as the square-root safety staffing principle. We… Show more

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Cited by 96 publications
(72 citation statements)
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“…Extant literature either ignores absenteeism or treats it as an exogenous phenomenon (Bassamboo et al (2010), Easton and Goodale (2005), Harrison and Zeevi (2005) and Whitt (2006) provide examples of call-center staffing while Fry et al (2006) provide an example of firefighter staffing). The uncertain supply of service capacity created by nurse absenteeism connects our work with a stream of literature focused on inventory planning in the presence of unreliable supply/stochastic production yield (Yano and Lee (1995)) with two important distinctions.…”
Section: Introduction and Literature Reviewmentioning
confidence: 99%
“…Extant literature either ignores absenteeism or treats it as an exogenous phenomenon (Bassamboo et al (2010), Easton and Goodale (2005), Harrison and Zeevi (2005) and Whitt (2006) provide examples of call-center staffing while Fry et al (2006) provide an example of firefighter staffing). The uncertain supply of service capacity created by nurse absenteeism connects our work with a stream of literature focused on inventory planning in the presence of unreliable supply/stochastic production yield (Yano and Lee (1995)) with two important distinctions.…”
Section: Introduction and Literature Reviewmentioning
confidence: 99%
“…Few works used quantitative techniques to quantify risk in supply chain. Reference [19] Proposed MILP approach for selection supplier under risk management. Reference [20] used the same approach but they assume selection supplier depend on risk of late delivery.…”
Section: Literature Review Of Supplier Selection Under Risk Managmentioning
confidence: 99%
“…Starting from the classical Poisson process, it is common practice to increase dispersion by using a mixed Poisson process [2,13], to that end replacing a deterministic parameter λ by a random parameter Λ. This leads to the idea of modeling overdispersed arrival processes by a mixed version of NHPPs, so-called Cox processes [5], where the time-dependent rate λ(t) of the classical NHPP is replaced by a stochastic process Λ(t).…”
Section: Introductionmentioning
confidence: 99%