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Kholi and Jaworski (1990) define market orientation as the organisation-wide generation of market intelligence that pertains to current and future customer (and other stakeholders’) needs, dissemination of intelligence across departments, and organisation-wide responsiveness”. Such a development of market intelligence involves recurrent monitoring of target market conditions, relevant to customers, competitors and overall socio-economic environments to develop and offer services that are expected and accepted by customers ( Shams & Hasan, 2020, p. 463 ).…”
Kholi and Jaworski (1990) define market orientation as the organisation-wide generation of market intelligence that pertains to current and future customer (and other stakeholders’) needs, dissemination of intelligence across departments, and organisation-wide responsiveness”. Such a development of market intelligence involves recurrent monitoring of target market conditions, relevant to customers, competitors and overall socio-economic environments to develop and offer services that are expected and accepted by customers ( Shams & Hasan, 2020, p. 463 ).…”