Can we help patients have a better experience? Implementing NICE guidance on patient experience

Staniszewska, Sophie; Bullock, Ian

doi:10.1136/eb-2012-100988

Cited by 6 publications

(4 citation statements)

References 10 publications

(3 reference statements)

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“…Patient experience tools, for example, may be used to monitor patient feedback and focus on the general experience such as customer service rather than an experience related to a specific disease. 26 , 27 These instruments or tools have revealed positive associations between patient satisfaction and safety 28 , 29 and are a reliable measure of how well a hospital is able to provide good quality service from a patient’s perspective. 30 Internationally, PREMs are used to evaluate health care in terms of clinical effectiveness and economic efficiencies.…”

Section: Patient-reported Experience Measures (Prems)mentioning

confidence: 99%

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Article Commentary: Patient-Reported Outcomes (PROs) and Patient-Reported Outcome Measures (PROMs)

Weldring

Smith

2013

Health�Serv�Insights

795

734

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In recent years, there has been an increased focus on placing patients at the center of health care research and evaluating clinical care in order to improve their experience and ensure that research is both robust and of maximum value for the use of medicinal products, therapy, or health services. This paper provides an overview of patients’ involvement in clinical research and service evaluation along with its benefits and limitations. We describe and discuss patient-reported outcomes (PROs) and patient-reported outcome measures (PROMs), including the trends in current research. Both the patient-reported experiences measures (PREMs) and patient and public involvement (PPI) initiative for including patients in the research processes are also outlined. PROs provide reports from patients about their own health, quality of life, or functional status associated with the health care or treatment they have received. PROMs are tools and/or instruments used to report PROs. Patient report experiences through the use of PREMs, such as satisfaction scales, providing insight into the patients’ experience with their care or a health service. There is increasing international attention regarding the use of PREMS as a quality indicator of patient care and safety. This reflects the ongoing health service commitment of involving patients and the public within the wider context of the development and evaluation of health care service delivery and quality improvement.

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Section: Patient-reported Experience Measures (Prems)mentioning

confidence: 99%

“… 30 Internationally, PREMs are used to evaluate health care in terms of clinical effectiveness and economic efficiencies. 27 …”

Section: Patient-reported Experience Measures (Prems)mentioning

confidence: 99%

Article Commentary: Patient-Reported Outcomes (PROs) and Patient-Reported Outcome Measures (PROMs)

Weldring

Smith

2013

Health�Serv�Insights

795

734

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“…Ratings will be made independently by two reviewers and any discrepancies discussed and resolved. By definition, no providers will be classified as ‘limited patient experience data collection, extensive use’, and all providers will therefore be allocated to the remaining three categories, namely 1 ‘limited data collection, limited use’ 2 ; ‘extensive data collection, limited use’; and 3 ‘extensive data collection, extensive use’. We anticipate that most providers will be allocated to categories 1 and 2.…”

Section: Methodsmentioning

confidence: 99%

“…There is also concern about care standards. 1–5 As a result, the National Institute for Health and Care Excellence (NICE), the NHS National Quality Board and others have restated core principles of patient-centred care including dignity, compassion, choice and autonomy 2–7 and called for a strengthening of the patient voice. Healthcare providers are required to collect data to assess patients’ experiences of care.…”

Section: Introductionmentioning

confidence: 99%

Realist Evaluation of the Use of Patient Experience Data to Improve the Quality of Inpatient Mental Health Care (EURIPIDES) in England: study protocol

et al. 2018

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IntroductionInpatient mental healthcare continues to be an area of high risk and where patients report negative experiences. To ensure the patient voice is heard, National Health Service (NHS) Trusts are required to collect feedback from patients routinely. We do not know what kinds of feedback are most important or what management processes are needed to translate this into effective action plans. Further, we do not know if this makes any difference to the patients themselves. This study seeks to explore which of the many different approaches to collecting and using patient experience data are the most useful for supporting improvements in inpatient mental healthcare. The overarching aim of the study is to arrive at recommendations for best practice in the collection and use of patient experience data in NHS England adult inpatient mental health settings. We present the protocol for Realist Evaluation of the Use of Patient Experience Data to Improve the Quality of Inpatient Mental Health Care study (EURIPIDES).Methods and analysisThe study is composed of five work packages (WPs), including a systematic review of patient experiences (WP1); a telephone survey to assist the selection of case sites (WP2); six indepth case studies involving interviews with service users, carers and staff to enable a realist evaluation of the use of patient experience to improve quality in adult inpatient mental health services (WP3); an economic evaluation of patient experience feedback activity (WP5); and a consensus conference (WP4). We discuss the methodological rationale for the five WPs.Ethics and disseminationThis study has received approval from West Midlands/South Birmingham NHS Research Ethics Committee. The outcome of the consensus conference meeting (WP4) will form the basis of the outputs to be disseminated to NHS providers. Dissemination will also take place through publications and presentations at relevant conferences.

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A Concept Analysis of the Patient Experience in Acute Care

Avlijas¹

2019

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Can we help patients have a better experience? Implementing NICE guidance on patient experience

Cited by 6 publications

References 10 publications

Article Commentary: Patient-Reported Outcomes (PROs) and Patient-Reported Outcome Measures (PROMs)

Article Commentary: Patient-Reported Outcomes (PROs) and Patient-Reported Outcome Measures (PROMs)

Realist Evaluation of the Use of Patient Experience Data to Improve the Quality of Inpatient Mental Health Care (EURIPIDES) in England: study protocol

A Concept Analysis of the Patient Experience in Acute Care

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