This article outlines the process undertaken by Home-Start, the leading family support agency, to develop and implement a Monitoring Evaluation format that would measure the outcomes for families who had been supported by Home-Start. Home-Start as an organisation began with a small scheme in Leicester in 1973 supporting a few families through volunteers, themselves parents, visiting the families in their own homes, offering support, friendship, reassurance and practical help. It currently has schemes in 320 areas throughout the UK and operates in 27 areas in Northern Ireland. There are 895 families with 2362 children, 1571 of whom are under 5
years of age being supported by over 500 volunteers in Home-Start schemes inNorthern Ireland. The purpose was to devise a format that could be integrated into the normal organisational procedures, while respecting the privacy and dignity of the families being supported. The initial impetus came from within the organisation itself to ensure that the service was constantly under review and maintaining relevance with the needs of families in a constantly changing environment. The development of this process was also in response to the increasing demands from funders for evidence of outcomes for families and cost-effectiveness.