Can TQM improve the sustainability of family owned business?

Tan, Boon In; Wong, Kee Luen; Choong, Chee‐Keong

doi:10.1504/ijil.2015.067406

Cited by 6 publications

(3 citation statements)

References 38 publications

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“…Among the works that focus on specific perspectives, approaches, or tools related to the QM paradigm, there are many that discuss the possible theoretical contribution of TQM to sustainability (e.g., [13][14][15][16]). However, there is no paper studying the theoretical implications of the main frameworks for the development and adoption of the principles and practices related to TQM, with the notable exception of the work by Tarí and Molina-Azorín [17], which analyzes the implications of the EFQM self-assessment model for EM.…”

Section: Figurementioning

confidence: 99%

Quality and Environmental Management Linkage: A Review of the Literature

et al. 2018

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This article presents a conceptual and empirical review of the literature related to the link between the different perspectives, models, and tools associated with Quality Management and Environmental Management. Several academic works identified in the literature that aimed to establish conceptual similarities between QM and EM are reviewed and discussed. In general, terms, the scholarly literature suggests that the main quality practices and programs associated with the Quality Management paradigm-such as ISO 9001 and Total Quality Management-facilitate the adoption of environmental practices associated with corporate Environmental Management. However, there is evidence of certain limitations driven by different biases, whether or not they are recognized in the reviewed publications. The concentration on some avenues of research focused on very detailed aspects of the linkage between QM and EM is discussed. Conversely, lines that have been overlooked and are in need for more research were also identified. The implications for scholars, such as suggestions for further research, are included as a contribution of the article.

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Section: Figurementioning

confidence: 99%

Quality and Environmental Management Linkage: A Review of the Literature

et al. 2018

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“…These constructs appear to have an impact on organizational performance, which will be reflected or measured through employee satisfaction, customer satisfaction, product quality and strategic business performance. Building on the mentioned model, (Tan et al, 2015) have argued that the family-owned business is an entity that cannot do without the influence of family element. It interacts with the resources and constraints in business.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Total quality management as driver for internationalization: a case study of a small family firm

Floris

Marongiu

Dessì

et al. 2021

JFBM

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PurposeThis study investigates the relationship between Total Quality Management (TQM) and internationalization in small family firms, focusing on the role that the dimensions of TQM may have as strategic resources to implement successful internationalization strategies.Design/methodology/approachBuilding on the Resource-Based View (RBV), the study is based on a single case study, and data were gathered through in-depth interviews with the family owner-manager.FindingsFindings show that small family businesses that aim to operate in international markets have to invest constant attention toward TQM by developing strategies able to achieve excellence. More in detail, for small and medium family firms, TQM represents a driver to internationalize. Therefore, family-owned managers sustain that internationalization success depends on the increasing attention exhibited toward the following dimensions of quality, specifically on three main pillars: relationships, professionalization and long-term vision, which appear to be strategic resources in international markets. An interpretive model is proposed with a set of propositions.Research limitations/implicationsScholarly implications are threefold. First, findings contribute to the RBV theory by introducing the long-term vision as a strategic resource able to activate a loop between TQM and internationalization success. Second, results contribute to TQM literature, highlighting that it represents a driver to internationalize, and following a long-term perspective, its enhancement is stimulated by internationalization. Third, findings contribute to family business studies, underlining the relevance done of owners on professionalization as a strategic resource to ensure excellence and obtain success in overseas markets. The main drawback refers to the fact that results stemmed from one single case study. Further studies could deepen the analysis on multiple cases.Practical implicationsThe proposed case study represents a best practice and can stimulate other entrepreneurs and consultants to invest in TQM to thrive internationalization strategies.Originality/valueThe current study, elucidating that TQM is the driver to stimulate family business internationalization, proposes an interpretive model to study TQM and internationalization in small and medium family firms.

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“…The initial conditions of their foundation, and ongoing organizational and environmental factors, can influence both their formation and their sustainability and dissolution [97]. With respect to total quality management, the consensus in the literature on its ability to generate greater performance and, as a result, in the case of family firms, providing greater sustainability of the business from generation to generation is endorsed [98]. Finally, with regard to sustainability from the perspective of knowledge management, a key aspect is addressed, the importance of consolidating the know-how of family firms among their generations.…”

Section: Research Related To the Economic Objectives Of Family Firmsmentioning

confidence: 99%

Economic, Non-Economic and Critical Factors for the Sustainability of Family Firms

Herrera

Heras-Rosas

2020

Journal of Open Innovation: Technology, Market, and Complexity

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Family firms make a significant contribution to wealth creation. Despite the proliferation of large corporations, the model remains in place. The peculiarities of the company-family relationship mean that these organizations are managed in a particular way and differently from those with a non-family composition. In recent decades, the literature on family firms has been considerable, but research related to the sustainability of this type of business is in the development phase and shows little maturity. This paper analyses the content of publications that set the trend in research on the sustainability of family firms. Bibliometric techniques are used to obtain the sample (135 docs.) of journals indexed in Web of Science (WoS) between the dates 2003 and 2019. The results suggest that the interest in sustainability in family firms is still relatively recent, barely a decade old. The most central theme has been Socioemotional-Wealth. The analysis of content points mainly to the process of intergenerational succession as a critical factor. As non-economic aspects, those that promote sustainability through the effects of emotional wealth, Corporate Social Responsibility, and Human Resources practices stand out. Finally, the economic aspects that would affect sustainability are related to performance and have to do with the change of organizational culture adapted to business orientation, intergenerational knowledge transfer, investment in innovation, or internationalization strategies. This work sheds light on what aspects are being researched in relation to sustainability in family firms and can serve as guidance for future work in this field of research, as well as for managers in the decision-making process.

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Can TQM improve the sustainability of family owned business?

Cited by 6 publications

References 38 publications

Quality and Environmental Management Linkage: A Review of the Literature

Quality and Environmental Management Linkage: A Review of the Literature

Total quality management as driver for internationalization: a case study of a small family firm

Economic, Non-Economic and Critical Factors for the Sustainability of Family Firms

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