“…M-government utilizes handheld mobile devices to provide information and services to the public; its potential benefits include, but are not limited to, improving transparency, reducing government spending, and reaching a wider population, as well as providing instant information access and personalized services (Althunibat & Sahari, 2011;Mahmood et al, 2019). In addition, the advance of mgovernment has made participatory democracy possible (Kushchu & Kuscu, 2003;Pirannejad, 2017;Rodríguez Bolívar et al, 2016). Nonetheless, these benefits cannot be realized because of citizens' low uptake of m-government (Al-Hujran et al, 2015).…”