“…There are several works in the literature that use creativity techniques to support the software development process [11], [57], [56], [36], [26], [42], [19], [30]. In addition, several authors use creative techniques to elicit requirements during the agile software development process [21], [46], [40], [27], [44], [59]. It is possible to find relevant works that address requirements elicitation and Empathy in general [60], [9], [20], [29], [62], [54], [4], [61].…”