Can Leadership Enhance Patient Satisfaction? Assessing the Role of Administrative and Medical Quality

Asif, Muhammad; Jameel, Arif; Sahito, Noman; Hwang, Jinsoo; Hussain, Abid; Manzoor, Faiza

doi:10.3390/ijerph16173212

Cited by 56 publications

(52 citation statements)

References 52 publications

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“…In addition, the average variance extracted (AVE) values for all of the constructs exceeded the recommended value of 0.50 [97,99], suggesting a high level of convergent validity. Lastly, the values of the square root of AVE for each construct were greater than the values of the inter-correlation between a pair of constructs, indicating discriminant validity [100].…”

Section: Descriptive Statisticsmentioning

confidence: 92%

The Antecedents and Consequences of Travelers’ Well-Being Perceptions: Focusing on Chinese Tourist Shopping at a Duty Free

Kim

Asif

2019

IJERPH

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The purpose of this study was to explore the antecedents and consequences of travelers' well-being perceptions in the context of a duty-free shop. For this, data were collected from 742 Chinese tourists who purchased goods at duty free shops while traveling in Korea within the past year using an online survey company's system in China. The results indicated that pragmatic, hedonic, and sociability experiences have a positive influence on travelers' well-being perceptions. In addition, travelers' well-being perceptions aided the enhancement of brand attitude and brand preference, which in turn positively affected word-of-mouth. Novelty is the originality of this study as very few studies on this topic are presented in the extant literature and practical implications are also discussed.

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Section: Descriptive Statisticsmentioning

confidence: 92%

The Antecedents and Consequences of Travelers’ Well-Being Perceptions: Focusing on Chinese Tourist Shopping at a Duty Free

Kim

Asif

2019

IJERPH

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“…The measurement model provided an acceptable fit [116] to the data (Table 4). For the individual measurement items, the factor loadings should be higher than 0.70 [117], demonstrating convergent validity. The values of the AVE for all of constructs were greater than the recommended value of 0.5 [118,119], which also indicates that the convergent validity was well established.…”

Section: Measurement Modelmentioning

confidence: 99%

Relationships among Country Image, Tour Motivations, Tour Quality, Tour Satisfaction, and Attitudinal Loyalty: The Case of Chinese Travelers to Korea

2020

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This study examined the antecedents and the consequences of tour motivations. More specifically, this study proposed how two sub-dimensions of a country's image, such as the cognitive and the affective destination images, affect tour motivations. In addition, it was proposed that tour motivation helps to enhance tour quality and tour satisfaction. Lastly, this study examined the effect of tour quality the tour satisfaction on word-of-mouth. A total of 623 samples were employed in order to test the seven hypotheses. This study employed the AMOS program to conduct confirmatory factor analysis and structural equation modeling. The results of the data analysis showed that the cognitive and the affective destination images play an important role in the formation of the tour motivation. This study also found that tour motivation has a positive influence on tour quality. Additionally, the current study confirmed the effect of tour quality on tour satisfaction. Lastly, the influences of tour quality on tour satisfaction and word-of-mouth were identified.The global tourism industry has become progressively more profitable and more competitive, so the vast majority of destination marketing organizations (DMOs) have concentrated their endeavors on explicitly creating a better destination image in order to be more appealing in the psyches of the potential tourists, since the travel industry is one of the segments that provide the biggest contributions to the financial improvement of a country [4]. If the destinations inside a country are the spots that are known and favored by international travelers, it will impact the regional development and improve the nation countrywide. Since the destination's image influences the tourists' basic decision-making process and travelers' opinions in connection to a specific travel destination, it is along these lines that a country must show a positive image to the potential travelers [5].When examining the behavior of a tourist, the tourist motivation can be viewed as the essential factor [6,7]. A push-pull model for travel motivation was created by Crompton [8], which recognized the push-and-pull consequences for a traveler's destination decision and experience. As indicated by this model, the push power motivates a traveler to venture out from their home and look for some undefined getaway destination, and the pull power forces a traveler toward specific destinations that are seen as appealing on account of their characteristics [9,10]. A few researchers have expressed that the motivation is identified with the affective part of the image, and a person's affective image for a destination is affected by the traveler's motivation, which is centered upon their past travel encounters [11][12][13]. In the previous tourism literature, numerous researchers recognized the significance of understanding better the relationship of variables, such as travel motivation, destination image, visitor satisfaction, revisit intentions, and intention to recommend [14][15][16][17][18][19][20]. However, few...

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“…Whereas being neutral ground is conducive to making a place easily accessible and acting as a leveler makes way for people from diverse backgrounds to gather, the lively and interesting conversation is the main activity. Table 10 shows that the Composite Reliability (CR) of four factors is 0.913 to 0.764, which is above the standardize ratio CR ≥ 0.7 [96]. The values of average variance extracted (AVE) for all loaded variables are 0.679 to 0.523, which show "convergent validity" as it should be more than 0.50 that is often used as the threshold [97,98].…”

Section: Results and Analysismentioning

confidence: 93%

Examining the Quasi-Public Spaces in Commercial Complexes

et al. 2020

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Commercial complexes are steadily expanding in size and function and plying roles as quasi-public spaces. This study investigated quasi-public spaces in contemporary commercial complexes by posting two questions: the physical features of quasi-public spaces in commercial complexes and how these characteristics promote sociability in commercial complexes? To answers these questions, a questionnaire survey was administered, and various observations were made in Intime City, Wanda Plaza and Western City Square, three prominent commercial complexes in Hangzhou City (Zhejiang Province, China), to enrich the analysis. Confirmatory factor analyses were used to examine the collected data. The results show that commercial complexes are also used as quasi-public spaces: they provide a more secure and well-maintained environment, playful conversations take place freely and democratically, promote socialization, and also increase consumption. In the existing literature, there is a dearth of theoretical and empirical studies on the emergence of quasi-public spaces.

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Can Leadership Enhance Patient Satisfaction? Assessing the Role of Administrative and Medical Quality

Cited by 56 publications

References 52 publications

The Antecedents and Consequences of Travelers’ Well-Being Perceptions: Focusing on Chinese Tourist Shopping at a Duty Free

The Antecedents and Consequences of Travelers’ Well-Being Perceptions: Focusing on Chinese Tourist Shopping at a Duty Free

Relationships among Country Image, Tour Motivations, Tour Quality, Tour Satisfaction, and Attitudinal Loyalty: The Case of Chinese Travelers to Korea

Examining the Quasi-Public Spaces in Commercial Complexes

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