“…The importance of customer satisfaction in service line can be seen through the significant numbers of researches carried out in different industries (e.g., airline, telecommunication, bank, police, education, health, etc.) throughout the years (e.g., Hussain, 2016;Kaura, Durga Prasad, & Sharma, 2016;Keningham, Aksoy, Andreassen, Cooil, & Wahren, 2006;Munteanue, Ceobanu, Bobalca, & Anton, 2010;Sahoo & Ghosh, 2016).…”