Caledonia Council: a novel approach to management development

Redfern, M.; Fairweather, Roy; Watson, Sally

doi:10.1108/00197859610122045

Cited by 2 publications

(1 citation statement)

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“…Senior public sector executives have had to develop new skill sets and new models of management in order to accommodate the changed nature of business. The greater emphasis on contracting out services and the development of leadership frameworks and skill matrices has demanded that new and improved ways for executive development be designed (Baehler et al , 2005; Redfern et al , 1996; Wyse and Vilkinas, 2004). It is against this backdrop that a public sector version of the service‐profit chain would provide a practical and useful guide for directing business in a coordinated fashion towards achieving organizational goals and facilitating organizational development.…”

Section: The Need For a Public Sector Version Of The Service‐profit Chainmentioning

confidence: 99%

In search of the common wealth: a service‐profit chain for the public sector

Davis

2006

International Journal of Productivity and Performance Management

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PurposeTo provide public sector organizations with a development map to achieve employee and customer satisfaction and to align organizational processes for goal achievement.Design/methodology/approachThe paper re‐works the highly influential and widely validated service‐profit chain and presents an analogous model, which reflects the essential differences of public sector organizations.FindingsIt was found that there is a direct link between the achievement of the organizational goal and the organization's ethics and values. This indicates that goal achievement reinforces the legitimacy of the values and ethics as the basis for organizational success.Practical implicationsPresents a practical model and explains, with examples, how an organization might implement this model. Identifies how public organizations can measure their customer value variables.Originality/valueDespite the popularity of the service‐profit chain there has been no model for the public sector. This has been identified as a need in the literature. Therefore, this paper presents a long overdue and much needed public sector model. The model has great value for all levels of governmental bureaucracy irrespective of core business or global location.

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Section: The Need For a Public Sector Version Of The Service‐profit Chainmentioning

confidence: 99%

In search of the common wealth: a service‐profit chain for the public sector

Davis

2006

International Journal of Productivity and Performance Management

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The Training Process of SMEs: What Motivates SMEs to Use E-Learning

Roy

2009

Int. J. Adv. Corp. Learn.

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Abstract-For centuries, traditional ways of teaching and learning were used around the world. Shifting from these well known traditional ways of teaching and learning to a more modern way -E-Learning -to adapt to the needs of the knowledge-based economies is requiring some adjustment on the part of businesses. One of these adjustments is to use e-Learning in the different phases of the training process. This research discusses the reasons which motivate SMEs to use or not to use e-Learning in the different phases of the training process.

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Caledonia Council: a novel approach to management development

Cited by 2 publications

References 0 publications

In search of the common wealth: a service‐profit chain for the public sector

In search of the common wealth: a service‐profit chain for the public sector

The Training Process of SMEs: What Motivates SMEs to Use E-Learning

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