C22. Evaluation of community pharmacy-based anticoagulation clinics

Patient satisfaction with pharmaceutical services at independent and chain pharmacies

“…An earlier test of the questionnaire in community-based and hospital-based anticoagulation clinics indicated a high level of reliability. 17 With the PES, respondents are asked to assess their satisfaction with only the pharmacy and the pharmacy personnel. Omission of the drug product was deliberate, as the quality and the efficacy of drugs have shown low correlation with patient satisfaction with pharmaceutical services, and responses to questions seeking to determine whether there is a connection have inadequate reliability.…”