Buyers’ perceived switching costs and switching: a meta-analytic assessment of their antecedents

Linking technological system architecture and purchasing categories

“…From a technological perspective, buyer dependence on suppliers has multiple dimensions, traditionally understood as switching costs. Switching costs occur when a buyer moves from one supplier to another [28]. Switching costs are often discussed as "umbrella" constructs that include other costs.…”

“…We do not follow this conceptualization; instead, we use the term "switching costs" to describe a buyer's engineering costs when switching suppliers. Overall, we discuss three dimensions of a buyer's dependence on a supplier: switching costs, the buyer's need for the supplier's technological expertise, and the buyer's investments [13] [28].…”

Which Does Drive Switching Costs in Retail Banking Industry; Openness to Experience or Services Quality?

“…It also have been noticed that all of the previous studies of the switching costs drivers have been conducted in other contexts rather than banking contexts. The influence of the antecedents on switching costs can be affected by type of the product or service, or the study context (Pick and Eisend, 2014). It would be very interesting to apply the conceptual model of the study on the banking context in order to provide further insight on the generation of switching costs.…”

“…Consumers switching behavior is highly influenced by customers perceived switching costs (Park, Park and Lee 2014). The study of switching costs antecedents is essential in understanding the relational orientation and switching behavior of customers (Pick and Eisend 2014). However, only limited studies have been found in the literature that explores the antecedents and consequences of switching costs (Matzler et al, 2015).…”

“…In this respect, some researchers have raised the issue to the need to consider the personal characteristics of customers as an important factor determining the nature of their relationship with the supplier. The current literature narrowly investigates the drivers of switching costs in traditional brick and mortar retail markets (Matzler et al 2015, Pick andEisend 2014). With this research gap in mind, this paper examines the impact of selected drivers, namely; openness to experience, and services quality on switching costs and compare between them.…”