The business requirements for better document management in engineering environments are forever increasing and the underlying technologies for implementing system solutions are changing rapidly. In these contexts, it is vital that the strategic aspects of the document management decision-making processes and the user and functional requirements of document management are fully understood prior to consideration of shorter term implementation decisions. This paper goes some way to providing guidelines on addressing these issues through the development of a structured approach to engineering document management, coupled with the specification of generic process and data models which can form the basis for developing company-specific strategies, plans, models and requirements before committing to investments in technology to implement solutions. The paper is therefore specifically aimed at those engineering, production, project and quality managers within manufacturing companies who have the responsibility for implementing data and document management systems. Relationships with relevant standards and technology, and future issues are briefly discussed.