Business Redesign — Implikationen für das Informationsmanagement

Developing a New Architecture to Improve ITSM on Cloud Computing Environment

“…During the second half of the 20th century, increasing importance of Information Technology (IT) for business processes required a process-and service-oriented IT service-delivery [10], Therefore different approaches for effective and efficient IT provisioning have been developed. Some of them are established as best practices [11]. ITSM thus stands for a process to plan and to control the quality and quantity of provided IT services considering the objectives of business processes, customer orientation and cost optimization [10] and can be defined as "[…] a set of specialized organizational capabilities for providing value to customers in the form of services" [12].…”

Betriebliche Anwendungssysteme : Tagungsband zur AKWI-Fachtagung vom 11. bis 14.09.2011 an der Fachhochschule Worms

“…In: Proceedings of the Sixth ACM Symposium on Access control models and technologies. Systeme für das Enterprise Resource Planning (ERP-Systeme), wie zum Beispiel SAP ERP 1 entsprechende branchenspezifi sche Systeme[SchKrc10]. Die operativen Anwendungssysteme sind häufi g die zentrale Datenquelle für nachgelagerte, analytische Anwendungen in Form von Data Warehouse oder Business Intelligence Applikationen.…”