Business process management and supply chain collaboration: a critical comparison

Abstract

The link between a firm and supply chain (SC) members has been recognised as one of the key issues for ensuring business success and achieving competitive advantage. Indeed, working across organisational boundaries is required to accomplish effective responses to customers' needs. Our preliminary research confirmed that there are positive relationships between business process management (BPM), supply chain collaboration (SCC), collaborative advantage and organisational performance. This study is a step further and uses a multiple case design to illuminate the results and gain a greater understanding from extensive discussions about these relationships. By means of semi-structured interviews, the three main issues were identified as: (1) the link between BPM and organisational performance; (2) the link between BPM and SCC; and (3) the contextual factors and benefits achieved from working collaboratively with SC partners. The different scenarios of the link between BPM and SCC were developed in a taxonomy, and the case studies were used to illustrate the experience of intra-and inter-organisational practices in the developing economy of Thailand. The case studies' results explain in depth that both BPM and SCC are important for improving organisational performance and competitiveness. BPM not only improves organisational performance directly, but also assists with collaborative activities that in turn help to improve internal capabilities. Additionally, the comparisons in issues relating to firm size, industry type, relationship closeness and relationship length were also included in this study.

Bridging the gap between supply chain risk management and strategic technology partnering capabilities: insights from social capital theory

“…Intra-organizational support is required for effective SCRM, considering the process-related nature of supply chain collaboration (Li et al, 2006;Pradabwong et al, 2015). According to Barratt (2004), two elements are necessary prerequisites to enhance organizational performance: top management dedication and the support of other cross-functional departments connected to supply chain management.…”

Using asset-based criterion to implement quality management philosophy in service operations to enhance business performance

“…Other scholars have expressed similar views (Fadol et al, 2015;Suarez et al, 2016). In some recent writings, certain authors (Pradabwong et al, 2015) studied the relationship between managing business processes, supply chain collaboration, and business performance. Authors argued that working across organizational boundaries provides a sound basis for enhancing responses to customer needs, and hence, higher organizational performance.…”

Does Integration of Business Processes and ERP Improves Supply Chain Performances? Evidence from Indian Capital Goods Industry

“…Empirical testing of the relationship between managing business processes and SCP is important for leveraged performance (Cazeri, Anholon, Ordoñez, & Novaski, 2017; Xia, Zu, & Shi, 2015). Research shows positive relationship between BPM, supply chain collaboration, collaborative advantage and organizational performance (Pradabwong, Braziotis, Pawar, & Tannock, 2015). Some studies have also showcased the positive relationship between internal SCM resources and multiparty SCM resources (Nyaga, Whipple, & Lynch, 2010).…”