“…Previous research has identified numerous factors that influence the KSB of individuals in different context, for instance, technologies (Hislop, 2013) and relevant tools used, motivation, working environment, organizational culture (Chin et al, 2021a;DeLong and Fahey, 2000;Kankanhalli et al, 2005), personal values and self-identities (Bock et al, 2005), national culture (Chin et al, 2021b(Chin et al, , 2021c and trust (Akhavan et al, 2015;Jarrah and Alkhazaleh, 2020;Wasko and Faraj, 2000), however, most of these studies focus on the organizations in the private sector.…”