Business models for telemedicine services: a literature review

Acheampong, Faustina; Vimarlund, Vivian

doi:10.1057/hs.2014.20

Cited by 25 publications

(29 citation statements)

References 65 publications

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“…We believe there are principal differences in several design elements ( structure and governance ) and themes ( novelty , lock-in , complementarities, and efficiency ), with lower transaction costs in the B2C model due to the lower search, negotiation, and enforcement costs. The business models of B2B and B2C telemonitoring, and the value propositions, are reviewed elsewhere in Chen et al 12 and Acheampong and Vimarlund 38 but the activity systems are not.…”

Section: Discussionmentioning

confidence: 99%

Care coordination in a business-to-business and a business-to-consumer model for telemonitoring patients with chronic diseases

Grustam

Vrijhoef

Cordella

et al. 2017

International Journal of Care Coordination

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IntroductionFor telemonitoring to support care coordination, a sound business model is conditional. The aim of this study is to explore the systemic and economic differences in care coordination via business-to-business and business-to-consumer models for telemonitoring patients with chronic diseases.MethodsWe performed a literature search in order to design the business-to-business and business-to-consumer telemonitoring models, and to assess the design elements and themes by applying the activity system theory, and describe the transaction costs in each model. The design elements are content, structure, and governance, while the design themes are novelty, lock-in, complementarities, and efficiency. In the transaction cost analysis, we looked into all the elements of a transaction in both models.ResultsCare coordination in the business-to-business model is designed to be organized between the places of activity, rather than the participants in the activity. The design of the business-to-business model creates a firm lock-in but for a limited time. In the business-to-consumer model, the interdependencies are to be found between the persons in the care process and not between the places of care. The differences between the models were found in both the design elements and the design themes.DiscussionCare coordination in the business-to-business and business-to-consumer models for telemonitoring chronic diseases differs in principle in terms of design elements and design themes. Based on the theoretical models, the transaction costs could potentially be lower in the business-to-consumer model than in the business-to-business, which could be a promoting economic principle for the implementation of telemonitoring.

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Section: Discussionmentioning

confidence: 99%

Care coordination in a business-to-business and a business-to-consumer model for telemonitoring patients with chronic diseases

Grustam

Vrijhoef

Cordella

et al. 2017

International Journal of Care Coordination

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“…Given this, the study of business model in the telemedicine industry was very much required. The study of extant literature and theoretical contributions indicated that beyond basic research on revenue streams and cost incurred in the telemedicine service, there were very few detailed studies with a focus on telemedicine business models and customer engagement methods (Acheampong & Vimarlund, 2015;Broens et al, 2007;Gackowski et al, 2011;Peters et al, 2015). In India, technology became critical in the services domain (Nayak et al, 2019a(Nayak et al, , 2019b.…”

Section: Context and Theoretical Background Of The Studymentioning

confidence: 99%

Indian Telemedicine Industry: Evolving Nature of Business Models and Customer Interactions

Bhattacharyya

Rupainwar

Kumar

2021

South Asian Journal of Business and Management Cases

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During the COVID-19 pandemic, the telemedicine industry evolved rapidly in India. The purpose of this case research was to map the evolution of the telemedicine industry in India. This was studied from the perspectives of present business models and customer engagement methods practised in India by different telemedicine firms. The research case study approach as advocated by Yin (1994, 2011), Eisenhardt (1989, 1991) and Woodside (2010) was followed. For the purpose of this study, the authors collected the data related to telemedicine firms’ business leaders in India through primary and secondary sources from October 2020 to February 2021. An array of appropriate methods was applied to compare, analyse, conduct pattern mapping, pattern matching and illustrate the subject to support the arguments of this research study. Specifically, a theoretical contribution was made on business models (Acheampong & Vimarlund, 2015; Peters et al., 2015) and customer interaction (Broens et al., 2007; Gackowski et al., 2011).

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“…Value network patterns of mHealth services were further analyzed by Huq (2016) and Farshchian & Vilarinho (2017), who similarly did not examine the role of mHealth providers in traditional healthcare. On the contrary, Acheampong and Vimarlund (2015) in their analysis of business models in telemedicine took the viewpoint of the regulated healthcare domain and did not acknowledge the impact of proliferating IoT and mHealth. Thus, business literature often seems to consider consumer-side mHealth and traditional healthcare industries separately, despite the recognized benefits that mHealth can bring to healthcare (e.g., Piwek et al, 2016).…”

Section: Mobile Health and Consumer Iot In Healthcarementioning

confidence: 99%

Technology and value network evolution in telehealth

Vesselkov

Hämmáinen

Töyli

2018

Technological Forecasting and Social Change

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Vesselkov, Hämmäinen, and Töyli formed the idea, constructed models and scenarios. Vesselkov conducted the interviews and wrote the paper. Hämmäinen and Töyli edited the text.Publication IV: "Design and governance of mHealth data sharing" Vesselkov formed the idea, collected the data, conducted interviews and wrote the paper. Hämmäinen and Töyli provided comments on the analysis and edited the text.Publication V: "Internet of things (IoT) platform competition: consumer switching versus provider multihoming" Basaure and Vesselkov formed the idea. Basaure designed the model, run the simulations, and wrote most of the paper. Vesselkov supported the modeling, wrote Sections 2.5 and 2.6, commented other sections, and edited the text. Töyli provided comments on the analysis and edited the text. Publication VI: "Technology and Value Network Evolution in Telehealth"Vesselkov, Hämmäinen, and Töyli formed the idea. Vesselkov collected the data and wrote the paper. Hämmäinen and Töyli provided comments on the analysis and edited the text. RQ1. How do mobile IoT usage patterns differ from consumer devices and across industries?RQ2. How could embedded SIM technology affect the mobile ecosystem? RQ3. How could collaboration and competition be governed in emerging consumer IoT data platforms and particularly mobile health data platforms? RQ4. How could mobile platform providers acting as mobile health data platform providers position themselves in the ecosystem of the healthcare industry?

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Business models for telemedicine services: a literature review

Cited by 25 publications

References 65 publications

Care coordination in a business-to-business and a business-to-consumer model for telemonitoring patients with chronic diseases

Care coordination in a business-to-business and a business-to-consumer model for telemonitoring patients with chronic diseases

Indian Telemedicine Industry: Evolving Nature of Business Models and Customer Interactions

Technology and value network evolution in telehealth

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