Business model framework applications in health care: A systematic review

Fredriksson, Jens Jacob; Mazzocato, Pamela; Rafiq, Muhammad; Savage, Carl

doi:10.1177/0951484817726918

Cited by 11 publications

(13 citation statements)

References 222 publications

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“…For example, the results of the study conducted by Fredriksson et al showed that it is more appropriate to use different business frameworks for specific purposes. These frameworks should be in line with the context and purpose of using the technology [ 20 ]. However, the application of business models in the field of telehealth does not guarantee the success of new technologies, and before taking any action, legal issues and challenges related to licensing, compensation methods, liability, data sharing, and data protection must be resolved [ 28 ].…”

Section: Discussionmentioning

confidence: 99%

“…Recently, different business models have been proposed for the telehealth industry [ 1 , 19 ]. However, the findings of the research conducted by Frederickson et al showed that a business model and its components should be chosen based on the purpose of the technology and the context of use [ 20 ]. The results of other studies have indicated that patients, health care providers, payers, vendors, and other stakeholders play a key role in providing telehealth and telemedicine services.…”

Section: Introductionmentioning

confidence: 99%

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Telehealth Business Models and Their Components: Systematic Review

Velayati¹,

Ayatollahi²,

Hemmat³

et al. 2022

J Med Internet Res

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Background Telehealth technology is an excellent solution to resolve the problems of health care delivery. However, this technology may fail during large-scale implementation. As a result, business models can be used to facilitate commercialization of telehealth products and services. Objective The purpose of this study was to review different types of business models or frameworks and their components used in the telehealth industry. Methods This was a systematic review conducted in 2020. The databases used for searching related articles included Ovid, PubMed, Scopus, Web of Science, Emerald, and ProQuest. Google Scholar was also searched. These databases and Google Scholar were searched until the end of January 2020 and duplicate references were removed. Finally, articles meeting the inclusion criteria were selected and the Critical Appraisal Skills Programme (CASP) checklist was used for appraising the strengths and limitations of each study. Data were extracted using a data extraction form, and the results were synthesized narratively. Results Initially, 4998 articles were found and after screening, 23 were selected to be included in the study. The results showed that new telehealth business models were presented in 13 studies, and the applications of the existing business models were reported in 10 studies. These studies were related to different types of services, namely, telemonitoring (4 studies), telemedicine (3 studies), mobile health (3 studies), telerehabilitation (3 studies), telehealth (2 studies), assisted living technologies (2 studies), sensor-based systems (2 studies), and mobile teledermoscopy, teleradiology, telecardiology, and teletreatment (1 study related to each area). In most of the business models, value proposition, financial variables, and revenue streams were the main components. Conclusions Applying business models in the commercialization of telehealth services will be useful to gain a better understanding of the required components, market challenges, and possible future changes. The results showed that different business models can be used for different telehealth technologies in various health systems and cultures. However, it is necessary to evaluate the effectiveness of these models in practice. Moreover, comparing the usefulness of these models in different domains of telehealth services will help identify the strengths and weaknesses of these models for future optimization.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Telehealth Business Models and Their Components: Systematic Review

Velayati¹,

Ayatollahi²,

Hemmat³

et al. 2022

J Med Internet Res

View full text Add to dashboard Cite

show abstract

“…Such a framework can play an important role in reducing risks and costs and can increase the likelihood of success in a telehealth business [ 22 ]. Moreover, it can facilitate developing a business plan, which, in turn, is a strategic tool for business success [ 37 , 38 ].…”

Section: Discussionmentioning

confidence: 99%

Key components and critical factors for developing a telehealth business framework: a qualitative study

Velayati

Ayatollahi

Hemmat

et al. 2021

BMC Med Inform Decis Mak

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Background Telehealth technology and related products can help to solve the problems associated with providing health care services and equal distribution of resources. However, in order to run a telehealth business successfully, key components and critical factors need to be taken into account. A telehealth business framework can provide a rich understanding of these components and factors. Therefore, the present study aimed to identify the key components and critical factors for developing a telehealth business framework from the experts’ perspectives. Methods The present qualitative study was conducted in 2020. The participants were 22 experts in the fields of medical informatics, health information management, telemedicine, telehealth, health entrepreneurship, health insurance, and digital health start-ups. In depth semi-structured interviews were conducted to collect data, and the data were analyzed using framework analysis. Results Four main themes derived from data analysis. The themes included key components for developing a telehealth business framework, success factors, challenges, and barriers of a telehealth business. Overall, the results indicated that the key components in a telehealth business framework included created value, key resources, key activities, key partners, licenses and permissions, product pricing, revenue, marketing, supporting services, and getting feedback from customers. Although receiving support from different individuals and organizations as well as economic benefits of telehealth services may consider as success factors, there are a number of challenges and barriers which should be taken into account. Otherwise, these factors may hinder the success of a telehealth business. Conclusions The development of a telehealth business framework might be an important step towards developing a more complete business plan, facilitating the commercialization of telehealth products, and providing a solution for product sustainability in a competitive market. In the current study, the key components and critical factors for developing a telehealth business framework were identified; however, further research is needed to explore how these components and factors can be helpful in developing business plans and running a successful telehealth business.

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“…In this regard, the Business Model Canvas (BMC) came forward as a valuable, wide-spread conceptual framework [26]. It is a commonly used business framework in the healthcare sector [27] and consists of nine building blocks, representing what value is provided to who, how this is done, and with what consequences [26,28]. See Fig 2 for the BMC.…”

Section: Phase 2: Designmentioning

confidence: 99%

How to support a co-creative research approach in order to foster impact. The development of a Co-creation Impact Compass for healthcare researchers

2020

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Active participation of stakeholders in health research practice is important to generate societal impact of outcomes, as innovations will more likely be implemented and disseminated in clinical practice. To foster a co-creative process, numerous frameworks and tools are available. As they originate from different professions, it is not evident that health researchers are aware of these tools, or able to select and use them in a meaningful way. This article describes the bottom-up development process of a compass and presents the final outcome. This Co-creation Impact Compass combines a well-known business model with tools from design thinking that promote active participation by all relevant stakeholders. It aims to support healthcare researchers to select helpful and valid co-creation tools for the right purpose and at the right moment. Using the Co-creation Impact Compass might increase the researchers' understanding of the value of co-creation, and it provides help to engage stakeholders in all phases of a research project.

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Business model framework applications in health care: A systematic review

Cited by 11 publications

References 222 publications

Telehealth Business Models and Their Components: Systematic Review

Telehealth Business Models and Their Components: Systematic Review

Key components and critical factors for developing a telehealth business framework: a qualitative study

How to support a co-creative research approach in order to foster impact. The development of a Co-creation Impact Compass for healthcare researchers

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